Grants Pass Toyota

Was very happy with my experience. Michael did a good job showing me the truck I was interested in. I test drove did the paperwork and was out of there in just over an hour Michael did a good job showing me the truck I was interested in. I test drove did the paperwork and was out of there in just over an hour More

Kent Burrow gets gold stars for time and attention to detail. Courteous, cooperative, and compassionate, he worked diligently to meet our needs. We love our new RAV4 Hybrid. Thank you, Kent! detail. Courteous, cooperative, and compassionate, he worked diligently to meet our needs. We love our new RAV4 Hybrid. Thank you, Kent! More

We very much appreciated Omar at Grants Pass Toyota! He answered ALL our questions and had the patience of Job! He's knowledgeable and helped us with any and all of our questions --from the front bumper He answered ALL our questions and had the patience of Job! He's knowledgeable and helped us with any and all of our questions --from the front bumper to the rear, he knows their cars inside and out. And he made sure we were ready to go when we drove away in our new Highlander (even though we were the VERY LAST customers at the dealership that day)! More

We are so pleased with Omar & Grants Pass Toyota! . We came in to see about a Lease. We were told there is a long wait. Omar did find exactly what I was looking for even better than a lease. New used . We came in to see about a Lease. We were told there is a long wait. Omar did find exactly what I was looking for even better than a lease. New used Rav4 Xle Hybrid even. So Sweet! We are so blessed. Truly appreciate Omar's knowledge & expertise on this car & others & how friendly & helpful he has been through this experience. He even followed up to make sure he answered any questions we had after we took it home. His team stepped up & helped to finished the job when he couldn't be there. I highly recommend Grants Pass Toyota for your car needs & wants. Great people & a Great quality car. Can't go wrong! Shout out to Omar, Ted, Mic, & Mike for making this an easy, enjoyable & WONDERFUL experience. We have bought 5 or 6 cars from Grants Pass Toyota. We won't go any where but here. No need to. They Always come through! We are so Happy with the way we are treated & our Sweet little ride. Thank you Omar & your Grants Pass Toyota team. I can't stop Smiling! More

What a disappointment. As someone who is out of my element with cars I was grateful for the warm welcome at Grants Pass Toyota and their assurances of straight forward deal As someone who is out of my element with cars I was grateful for the warm welcome at Grants Pass Toyota and their assurances of straight forward dealings and a dedication to customer service. However, this is not the experience I had there. They offered me a good trade in value for my truck but when I agreed and came back to do the deal they said oops, and offered 6K less. They had made a mistake and hadn’t noticed some damage to the body that has been there for years. This was a big disappointment and required us to write a much bigger check for our new car than we had expected. However, they barely apologized for their sloppy work and offered no compensation, not even a token. Adding insult to injury, the salesman we worked with had the audacity to suggest to my 85 year old father that we had done that damage since their offer, and were trying to pass it off. I don’t respect this way of doing business. Every successful business I have been a part of has gone out of their way to offer a customer some kind of compensation when the business makes a mistake, especially a big one; a deal on other services or at least a token gift, as a show of respect and an effort at compensation for the difficulties they caused. Grants Pass Toyota offered us nothing, repeatedly saying “There’s nothing we can do”. I call that a fail at basic customer service. As many others also report, don’t expect to be treated well at Grants Pass Toyota. They talk the talk, but don’t walk the walk. More

I had excellent customer service especially from Dylan. He stayed with me the whole time I was there. I bought a used vehicle and thought there was a problem with it and he went above and beyond to make su He stayed with me the whole time I was there. I bought a used vehicle and thought there was a problem with it and he went above and beyond to make sure there was no problems More

Had my brakes done they broke every one of my caps. And prior to the job mike put on my service slip I wanted a quote for new caps ?bad job terrible service manager. prior to the job mike put on my service slip I wanted a quote for new caps ?bad job terrible service manager. More

Came in to purchase tires on buy 3 get 1 for $1 special. When i arrived i was informed they could not honor that special unless they put them on the car at the time. This purchase had been prearranged and i When i arrived i was informed they could not honor that special unless they put them on the car at the time. This purchase had been prearranged and instead of giving me a curtesy call to inform me of that, they waited until i came in to say they could not honor that special. They gave me a card and said call back and tslk with Bo. I asked to speak with a Member of management and that individual refused to come talk with me. Poor customer service experience! Mark More

Bought a Venza SUV. Levi was my sales person. He went above & beyon helping me with all the bells & whistles on the car. What great Cust Service. He should get a promotion & a raise above & beyon helping me with all the bells & whistles on the car. What great Cust Service. He should get a promotion & a raise More