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Granite Subaru - Service Center

Hudson, NH

4.8
2,608 Reviews

2,608 Reviews of Granite Subaru - Service Center

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February 02, 2024

Jason was ready to check me in as soon as I stepped out of my car. The wait for the state inspection was significantly less than I expected. More

by TRACY216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Scharn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Granite Subaru responded

Tracy, we're so glad it went so quick for you.

February 01, 2024

We always come back, very comfortable with service and sales. We purchased one vehicle from Granite Subaru and had our daughter also purchase from Granite Subaru! More

by RABBONI3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Granite Subaru responded

Thank you for the nice review.

February 01, 2024

Both Jennifer and Tim are great service people. Your waiting area is great. Let me leave my car overnight because I had an additional appointment that day. More

by PATFALMOUTH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bisson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Granite Subaru responded

Thanks for the nice review. Yes Jennifer and Tim are amazing and customers really appreciate all they do!

February 01, 2024

There was no interaction from Jennifer other than a text. As a new customer Jennifer could have at least introduced herself. More

by masongr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Bisson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Granite Subaru responded

Thank you for the feedback. We will mention this to Jennifer.

January 31, 2024

I went in for a lightbulb replacement and they went ahead and performed a recall for me? I was thrilled, but could understand if someone was on a time restraint and was stuck there not knowing Subaru was per More

by JPD0989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Bisson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Granite Subaru responded

Thank you for the feedback. We agree, this should have been communicated with you ahead of time. Your time is valuable and we don't want to hold you up. We will review this with the team to ensure this doesn't happen again.

January 31, 2024

Impressed with Granite Subaru’s service on my 2024 Outback. Excellent customer care and meticulous attention. More

by DRIGO02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Bisson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Granite Subaru responded

Thanks for the wonderful review. We're so happy you choose us for your servicing needs.

January 31, 2024

Went in to get two new tires installed with an appointment. Quick and courteous service with no hassle. More

by NSEN00
Recommend Dealer
Yes
Employees Worked With
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Granite Subaru responded

Thank you for the nice review and feedback.

January 30, 2024

Our experience with the service department was excellent as always. Tim kept was aware of what was happening and our car was well taken care of. More

by ANNEDARRAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Granite Subaru responded

Anne, thank you for the kind words. We will pass along your kudos to Tim.

January 30, 2024

Really large waiting area and I enjoyed driving into the service area rather than parking car somewhere in the lot. This way they take care of it all. And I loved the complimentary car wash and best of all More

by creativejen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Granite Subaru responded

Thanks for the great review Jen. Our new facility is top notch and really puts the customers needs first!

January 30, 2024

Service is great, and community is outstanding when additional issues arise. Staff is courteous and work with you to resolve issues. More

by ALLIEALEE69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Bisson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Granite Subaru responded

Well said! Thanks for the great review.

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