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Granite Subaru - Service Center

Hudson, NH

4.8
2,608 Reviews

2,608 Reviews of Granite Subaru - Service Center

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February 07, 2024

Mackenzie D and Thiago were so wonderful to work with. It was a lengthy process, as expected, yet they remained very attentive and apologetic. Had there been adequate staffing, I feel confident that thing More

by allysondisilva
Recommend Dealer
Yes
Employees Worked With
Thiago Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mackenzie Ditomassi
Feb 08, 2024 -

Granite Subaru responded

Thank you for your patience and understanding. We know things can happen and it's how we deal with them that matters. We're so glad the team took great care of you. We appreciate the review and feedback.

February 07, 2024

The folks of granite Subaru were very friendly and helpful. The process was very easy. More

by chadbourne231
Recommend Dealer
Yes
Employees Worked With
Victor Yekelckik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Koresky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Granite Subaru responded

Chad, thanks for the kind words and great review.

February 06, 2024

The service department explained everything very well, adapted when they needed to take more time with the vehicle than originally thought, and then provided a loaner vehicle. All in all, a very positive More

by JDAGIANIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Bisson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
Feb 08, 2024 -

Granite Subaru responded

Thank you for the nice review and kind words. We have so many options from loaners, to valet service and drop off service that customers find super convenient.

February 06, 2024

Reliable, thorough, dependable service. Will always prefer dealership vehicle maintenance services over third party mechanics, especially in regard to newer cars. More

by mcevans86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Angotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Granite Subaru responded

Thank you for the nice review.

February 06, 2024

Very professional representatives. Nice clean state of the art facility. Very nice waiting area with kids room, work room. More

by js.prak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Granite Subaru responded

Thank you for the nice review. Our new facility is top notch and customers seem to love our new amenities. Thank you for the feedback.

February 06, 2024

Everyone here is always so professional and courteous to work with. And the dealership is so clean. More

by morgan82661
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Granite Subaru responded

Moran, thank you for the nice review and feedback.

February 06, 2024

All Customer service extraordinary. Explain what needed to be done. Finished all work on time. More

by RPEZZEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thiago Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Granite Subaru responded

Thank you for the nice review.

February 05, 2024

The Service Team in general is great. Jason goes above and beyond....always!!!! I definitely recommend the Service Team and your employees rock!!! More

by AFCOSTELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Scharn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Granite Subaru responded

Thank you for the kind words. We will pass along your kudos to Jason and the team!

February 03, 2024

Tim was ready to check me in as soon as I stepped out of my car. My Crosstrek was in for its 30,000-mile service and Tim had me in a 2024 Crosstrek Wilderness for a loaner and it was awesome. My car came ba More

by flance50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Granite Subaru responded

Thanks for the nice review. We love hearing from Tim's many happy customers.

February 03, 2024

happy to hit 5 stars on a review but i hate having to write something as well. so please don't make this a requirement in the future or i won't provide feedback. thank you More

by mlek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Patnaude
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julia Angotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Scharn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bisson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clare Aries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Lawrence
Feb 05, 2024 -

Granite Subaru responded

Thanks for the feedback. It's a requirement of dealer rater, we apologize for any inconvenience.

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