Granite Subaru - Service Center

These guys were outstanding. They fixed my issue and even informed me that the warranty on that particular part had been extended on my 2017 Forester. So, there wasn't any charge They fixed my issue and even informed me that the warranty on that particular part had been extended on my 2017 Forester. So, there wasn't any charge. If I HAD to come up with something to complain about, it would be that the free carwash took a few minutes longer than they though it would. But, hey, it was FREE, so I really can't even complain about that! More

Excellent service! Clear explanation! Takes time to work with customer! Great sales person plus have good knowledge about Subaru cars Clear explanation! Takes time to work with customer! Great sales person plus have good knowledge about Subaru cars More

The staff is great they are always helpful. Highly recommended based on the service their provide. I also bought my car there Highly recommended based on the service their provide. I also bought my car there More

Always provide quick, professional care for my Forester. I enjoy the "status board" in the waiting area which shows the vehicles in for service, along with updates. I enjoy the "status board" in the waiting area which shows the vehicles in for service, along with updates. More

Very pleasant to deal with. Very knowledgeable, professional and pleasant Our salesperson made it easy to Purchase car Very knowledgeable, professional and pleasant Our salesperson made it easy to Purchase car More

I brought my car in for rear brakes and flush, an issue discovered from the multipoint inspection during my previous appointment for an oil change and tire rotation. The work was completed in a timely fash discovered from the multipoint inspection during my previous appointment for an oil change and tire rotation. The work was completed in a timely fashion. Evidently I misunderstood the quoted price for the work on the paperwork I received at the previous appointment, but when I called to make the appointment I was assured the price would be honored. I signed the form for the work when I checked in in the morning - I did not read the form as I felt it was a formality. When the work was completed I was told the cost was $250 more than I expected. I showed the amount in the quote and the understanding when I called to make the appointment. They explained the quote which cleared up my misunderstanding, but I still had the understanding of them honoring what I thought the quote was in the paperwork, because otherwise I would have gone elsewhere as I had a similar quote elsewhere. I was offered a $50 discount but was not satisfied with that. Ultimately the price was adjusted and I paid what I expected. I admitted I misunderstood the quote. And I realize they could have held me to the actual price because I signed the form with that pricing in the morning - although in doing so they would have lost a customer. Because they honored the understanding I had from when I called to make the appointment, I continue to be a loyal customer! More

Granite subaru was wonderful to work with. Their service advisor Cassandra was extremely helpful in explaining the work that would be done, and keeping me informed throughout the process. The Their service advisor Cassandra was extremely helpful in explaining the work that would be done, and keeping me informed throughout the process. The service staff was clear and honest in an issue they found and how it should be fixed. the pricing for the service was reasonable, and the ability to schedule the work at a time which was convenient to me was extremely helpful. I will definitely keep going back. More

They listen and understand the concerns and analyze it properly, and then perform the work with great quality! properly, and then perform the work with great quality! More

Easy to schedule. Everything done in the time they said. Reasonable price for oil change/tire rotation. Everything done in the time they said. Reasonable price for oil change/tire rotation. More

Always great customer service, clean environment, and good explanations. Those working there are very friendly.. good explanations. Those working there are very friendly.. More