Back

Granite Subaru - Service Center

Hudson, NH

4.8
2,608 Reviews

2,608 Reviews of Granite Subaru - Service Center

Sort by
June 25, 2024

Felt like they were just trying to rip me off. Quoted me for a bunch of work I didn’t need. Never going back. More

by NICKDANIELE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember employee name
Jun 25, 2024 -

Granite Subaru responded

Thank you for taking the time to share your feedback. We take all customer concerns seriously and strive to provide the highest level of service and transparency. We provided written documentation and pictures at the time of your service. Your vehicle failed NH state inspection for multiple items to include, engine oil leaking onto the exhaust, lower ball joint boots disintegrated and the grease gone, multiple suspension bushings deteriorated and separating, etc. According to your father who called in and yelled at multiple employees, another shop passed your vehicle for a state inspection after your visit with us. If you did not have any repairs performed prior to them passing your vehicle, they should not have passed it. If you would like to dispute the state inspection results, you can contact the NH Department of Safety, Division of Motor Vehicles.

June 25, 2024

They were unable to resolve the issue. I think that they gave it a very good effort. It may be a poor reflection on the quality of Subaru More

by john_m20002000
Recommend Dealer
Yes
Employees Worked With
Jason Scharn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

Granite Subaru responded

John, we are sorry to hear that the issue has not been resolved. Please reach out if we can take another look at the issue.

June 20, 2024

Excellent service, staff very knowledgeable, and technician, I believe named Maiso, performing alignment and test drive went above and beyond with customer service, informing me of all services and More

by ETMED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Scharn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maiso (service / technician)
Jun 20, 2024 -

Granite Subaru responded

Thank you for the wonderful review. Our entire team prides themselves on delivering a high level of customer service and it seems we hit our mark.

June 20, 2024

Easy to schedule service, prompt attention, and reliable service. The sign of an excellent service department! More

by ksrhee24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Granite Subaru responded

We couldn't agree more! Our service team truly is top notch, thank you for the kind review.

June 20, 2024

Very attentive and very nice. They took care of our car without issue. Would bring my car here again. More

by esco1314
Recommend Dealer
Yes
Employees Worked With
Jennifer Bisson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Granite Subaru responded

Thank you for the great review and the confidence in our team.

June 20, 2024

Thiago and Kenzie made the process of buying my new Forester stress-free. They were personable and attentive and made sure that I understood everything about my purchase, every step of the way. (My vi More

by mdinsjr
Recommend Dealer
Yes
Employees Worked With
Thiago Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mackenzie Ditomassi
Jun 20, 2024 -

Granite Subaru responded

Thank you for the kind review. Thiago and Kenzie do a great job for us and we love haring from their happy customers.

June 20, 2024

It was an experience but car wash was not available due to many waiting before me. More

by kkoike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Jun 25, 2024 -

Granite Subaru responded

Thank you for the feedback. We are sorry there was a long wait for the car wash. If you are in the area, please feel free to come by anytime we are open and we will get it taken care of for you! Joe Briggs

June 19, 2024

Service department is excellent. The person who assisted me carefully listened to what I said and then explained my options. I would recommend this dealership to anyone who is lookin More

by ALLENHARDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Finnegan - Service Department - Excellent - 5 Stars
Jun 20, 2024 -

Granite Subaru responded

Allen, thank you for the nice review and your recommendations.

June 19, 2024

Broken record time--I love the service department at Granite Subaru. Everyone is polite, friendly, and professional. I was given a time frame as to when my vehicle would be ready--it was spot on. Just a More

by WENDY20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Jun 20, 2024 -

Granite Subaru responded

Wendy, we love seeing reviews like yours. Thank you for the great feedback.

June 19, 2024

My car broke down and was towed there with several issues, everything was covered by warranty. I was given a loaner car that was 4 years newer than mine, good job. More

by SGRV2
Recommend Dealer
Yes
Employees Worked With
Roberto Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Granite Subaru responded

Thank you for the great review. We're glad things were covered under warranty.

...
17
...