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Granite Subaru - Service Center

Hudson, NH

4.8
2,608 Reviews

2,608 Reviews of Granite Subaru - Service Center

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August 31, 2024

Every interaction with the team at Granite Subaru has been nothing short of fantastic. They always keep us informed on the work they are doing or what is needed and are super fair with us as well. We c More

by WOLFFHOME22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Patnaude
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julia Angotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Scharn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bisson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clare Aries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Granite Subaru responded

Thank you for the nice review. We love hearing from our many happy service customers.

August 30, 2024

Great service! Tim kept me up to date the entire time. He and the service team worked with me as much as possible in regard to my time crunch, which I truly appreci More

by MANGANO.JARED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Granite Subaru responded

Thanks for the great review.

August 30, 2024

Staff was very helpful and kind. The waiting area was very clean, spacious, and accommodating to my little one I had to bring with me. More

by POLITISGRACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Granite Subaru responded

Thank you for the nice review. We are glad your little one enjoyed it as well!

August 30, 2024

The service was great. I needed an inspection, they took my car in inspected it and even wahed the car. More

by sdartfrog29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dealt with service
Sep 03, 2024 -

Granite Subaru responded

Thank you for the nice review and feedback.

August 29, 2024

Easy process for purchasing the vehicle but there were issues with setting up My Subaru account and Starlink that should have been done by the dealer but inconvenienced me - took over an hour with Subaru More

by SFOY625
Recommend Dealer
Yes
Employees Worked With
Elisa Sarah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Koresky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew and Shea
Sep 03, 2024 -

Granite Subaru responded

Thank you for the review and we apologize for any inconvenience this caused. If you are still having an issue with Starlink please let us know and we will assist.

August 29, 2024

Very polite and caring associates, nice to be able to sit either inside or outside waiting for you vechicle.. More

by Jo-Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Bisson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Granite Subaru responded

Jo-Ann, thank you for the nice review. Our new facility is top notch and super comfortable.

August 28, 2024

I was charged $695 for a battery replacement! They refused to replace 5 months after I bought new car ! More

by coxdee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick
Aug 28, 2024 -

Granite Subaru responded

Thank you for taking the time to write a review. We are sorry to see that you are so dissatisfied. There is a lot more to your situation than just a battery replacement. I would appreciate the opportunity to discuss it further with you. Please call me directly at 603-417-2382 Joe Briggs Service Director

August 28, 2024

My service advisor Cassandra was extremely professional and knowledgeable. I also like the professional, customer-centric facility . More

by CHUCK
Recommend Dealer
Yes
Employees Worked With
Cassandra
Aug 29, 2024 -

Granite Subaru responded

Chuck, thank you for the nice review. We will pass along your kudos to Cassandra.

August 27, 2024

The service was thorough, and we were keep informed of what services would be need for the car. Initially we were told that it would not be ready for a couple of days, but they were able to get it comple More

by ghsted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clare Aries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Granite Subaru responded

Thank you for the great review. We're glad we were able to get this taken care of so quickly for you.

August 27, 2024

Time frame for completing alignment was not communicated. Felt staff didn't want to perform a car wash and other automotive checks. More

by MCHUGHMICHAEL9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clare Aries
2.0
This rating includes all reviews, with more weight given to recent reviews.
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