Granite Subaru

Great customer service and the staff there are very friendly. They help you during your repair and make it easy to understand friendly. They help you during your repair and make it easy to understand More

The worst customer experience I’ve ever had in my entire life. Do not use this dealership! life. Do not use this dealership! More

Great service knowledgeable parts department would recommend great experience with service as well. Good communication recommend great experience with service as well. Good communication More

Their service team, led by Jennifer, followed by Walter, Allen and the technicians back at the shop are a well customer-trained group looking for the best alternative, the most expedite and the finest effe Allen and the technicians back at the shop are a well customer-trained group looking for the best alternative, the most expedite and the finest effective solution. Jennifer is granite subaru most prominent added-value ambassador, she is a keeper by far!! Your institution is hugely saved trough her. More

The service was professional and pleasant throughout the entire process. I would recommend it to others entire process. I would recommend it to others More

Super low pressure, didn’t feel like I was being rushed to a decision, and I really appreciated how it felt like Serge was working with me to get the car I wanted. Thanks for making it quick and easy! to a decision, and I really appreciated how it felt like Serge was working with me to get the car I wanted. Thanks for making it quick and easy! More

Would highly recommend. The service department is excellent and my service advisor Jason Scharn was very astute with the handling of my entire appointment from start to fin The service department is excellent and my service advisor Jason Scharn was very astute with the handling of my entire appointment from start to finish. More

Serge and Mackenzie were incredible to work with. Not only were they fast but they were thorough and friendly. I will be back the next time I need another car! Not only were they fast but they were thorough and friendly. I will be back the next time I need another car! More

I have serious concerns about this dealership as it relates to customer service. This is my first time having a Subaru and am very disappointed. I thought you were known for customer we service and e relates to customer service. This is my first time having a Subaru and am very disappointed. I thought you were known for customer we service and exceptional performance vehicles. My last few visits were beyond disappointing. My husband does not want me to go back. Then my mom called to let me know that the car I traded in almost a year ago was left stranded somewhere in Springfield MA. The towing company finally called get after receiving g no response from an $1,800 bill in tow fees because the car has been at their shop since July. Now my car window is getting stuck. I haven’t had this car for a year and already I’ve had to buy tires twice. I was really happy with my Subaru. I love the safety features but I honestly thought that the service would be better. I’ve also never had to repair a brand new car in less than a year. Not sure I would recommend Subaru to anyone right now More

Great experience all around, from pre-sales to sales to finance. This is a good organization to work with. finance. This is a good organization to work with. More