Granite Subaru

If I could give 0 I would. Car sounds worse than when I brought in. They are denying that. Spent over a grand and not even rinsed off or deliver to customer. Had to walk in ba Car sounds worse than when I brought in. They are denying that. Spent over a grand and not even rinsed off or deliver to customer. Had to walk in back and "find your car" No courtesy car, no phone calls. I will be contacting better business bureau if it's not made right. More

I LOVE my new car, I received a fair price & trade, in addition to GREAT terms. Working with Adam in Finance was a dream. If I could give him 10 stars, I would. He created an ideal experience that s in addition to GREAT terms. Working with Adam in Finance was a dream. If I could give him 10 stars, I would. He created an ideal experience that should be the norm when purchasing a new car. He asked the right questions to customize a deal that I feel created a win/win for both the buyer and seller. I felt like he genuinely listened to my needs, wants & concerns. Then guided me to best options available. If I only dealt with Adam, Granite Subaru would have hit a trifecta with my experience, satisfaction and referrals. Unfortunately, my experience with the salesperson and manager resulted in frustration leading to regret. They felt more concerned with their commission than my wellbeing. I have a sales and sales training background. My goal in any relationship is to create a win/win for all parties involved. I researched what I wanted and what was currently being offered by other local dealerships. I drove the hour plus to Granite because they had the car that I wanted in the two colors I was considering. Dealerships much closer to me had one color or the other and I needed to see both at the same time to make my decision. I took a test drive, with the salesperson, to confirm that this was the car I wanted. He was helpful and patient answering my questions. Everything changed when we sat down to negotiate the deal. Rather than listening to my needs and wants, I feel he followed a "script” rather than personalizing it to my individual situation. The back and forth “game” to his manager took way too long, in my opinion, based on my stated needs and the documents that I provided illustrating what a fair deal would look like and what I expected. It really was a waste of time, for all 3 of us, and took the joy out of what could have been a positive experience. The next morning, I had a situation at home that required much time and money to deal with. I called Granite and spoke with the manager since my salesperson was not in. I requested to be let out of the contract that I signed less than 24 hours before. I come from a state with a 3-day cooling off period and thought this was the norm. I was shocked when the manager said “I can’t do that”. I then called the finance company to see if I could cancel the contract. They said, “Yes, but the dealer has to initiate the cancellation.” Frustrated, I then contacted acquaintances experienced with NH dealerships and Subaru policies. They went to bat for me but unfortunately received the same answers. When I received the call that my car was ready for pickup, I explained that I’m dealing with issues at home and can’t stay to go over the functions of the car like I hoped. When I arrived, my salesperson was working with other customers but did have the keys ready for me to grab and go. I appreciated that. As I was loading my new car, I realized that I needed to remove the cargo cover to fit my crate in but couldn’t figure out how. I went inside and asked if someone could help me and they said they would be right out. I waited outside for what felt like a long time. The dealership was busy. When nobody came out to help me, I asked a few customers walking in/out if they knew how to remove it. They couldn’t figure it out either. I then went inside, totally frustrated, and begged “can someone PLEASE spare 60 seconds to help me.” This received prompt assistance, a rude comment and the cargo cover was quickly removed. I was so upset with how I was treated that I couldn’t go back in to collect the 65” TV I was promised or the $250 incentive that I qualified for. I’ve been buying cars since 1984. This is honestly the second worst car buying experience of my life! I wish that I researched this dealership like I did pricing, trade-in and financing. Is this why they are not accredited by the Better Business Bureau, have a one-star customer rating and the "caution" icon? More