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Grand Subaru - Service Center

Bensenville, IL

5.0
52 Reviews

52 Reviews of Grand Subaru - Service Center

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January 23, 2023

Work was done in a timely manner. Joe the service rep was helpful and pleasant to correspond with. More

by GRStach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Bednarek
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2022

Met Jeff Schafer several years ago when he sold me my 2016 Subaru the Greatest Salesperson. More

by sarahljenkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Bednarek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Janik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Conrad Swiatkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Veronica Oberski
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2022

Very professional with personal interaction and strong business acumen. Always, willing to assist and meet customer needs. More

by r_tice2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Janik
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2022

Everything went great everyone there is so nice and very informative I always enjoy going there More

by davidcairo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad Swiatkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2022

I ordered a new car through Subaru this summer through Cameron. He kept me updated throughout the waiting process and the car came right when I was told. When we came in to pick up the car, Cameron kept t More

by Casey Meszaros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Zapfel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Haque
July 14, 2022

Matt is a good and awesome service dealer. I really appreciate his help for my outback. Thank you! More

by sky9796
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Drwal
March 16, 2021

I have been a customer at Grand Subaru for years now and I can say they are a quality group. From my experience with their sales staff all the way to their service staff they are all top notch. That is why More

by jo2441
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Bednarek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Janik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Conrad Swiatkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenell Clark
Mar 17, 2021 -

Grand Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

March 06, 2021

Joe Bednarek is always a pleasure too work with. I have been getting my car serviced there for over 7 years now and have finally decided to purchase a new legacy a few days ago. I always ask for Joe cause More

by Bradford Schwarz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Bednarek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Grand Subaru responded

Bradford , we're happy to hear you had such a positive experience with our team! We hope you continue to choose us for all your automotive needs! Take care!

July 24, 2020

Andrew was very professional and knowledgeable about the vehicle. He helped me get the vehicle of my choice and set up the features. Very nice and pleasant to work with! More

by Nada
Recommend Dealer
Yes
Employees Worked With
Andrew Jennings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2020 -

Grand Subaru responded

Nada, thank you for your kind words! We're happy we could help. Our team is available should you require any extra help. Safe travels!

July 01, 2020

Lack of kindness and professional attitude! He was not willing to help me with my car tires issues. He decided not even trying to resolve my problem and his attitude was very rude. I was just wo More

by hugol77chicago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Grand Subaru responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please reach out to us at (630) 595-0250 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

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