Grand Motorcars - Kennesaw

We had an outstanding initial experience with Grand Motorcars in Kennesaw, and I want to recognize the people who made the purchase itself such a positive experience. Joe did a fantastic job through Motorcars in Kennesaw, and I want to recognize the people who made the purchase itself such a positive experience. Joe did a fantastic job throughout the sales process. He answered every question about the Jeep, sent videos so I could get a better look, and took the time to understand what I was looking for. There was never any pressure—just great communication and a genuine effort to make sure this was the right vehicle for me. Chase also went above and beyond to make sure our needs were met. His knowledge of cars and trucks is impressive, and it was obvious he is a true automotive enthusiast. I also learned that Chase served our country, and I sincerely thank him for his service. Jay in Finance was equally helpful. He found us a competitive interest rate, explained everything clearly, and made the finance process quick and efficient. Unfortunately, the level of service we experienced during the sale did not continue afterward, significantly changing my overall impression of the dealership. Warranty Cancellation – Finally Resolved The day after purchasing the Jeep, my local Jeep dealership inspected it and offered me a Mopar MVP warranty with better coverage, terms, mileage, and pricing. I immediately contacted Grand Motorcars to cancel the Assurant warranty. After multiple calls and texts, I was repeatedly told Jay would contact me, but that call never came. I eventually found Travis's contact information through responses to other customer reviews and contacted him directly. The warranty has finally been canceled, but only after I updated this review and, out of respect, notified Travis that I had done so. I appreciate that it was ultimately resolved, but a straightforward warranty cancellation should not require repeated calls, texts, management escalation, and a public review update. Registration and Tag Paperwork – Still Unresolved As of this final update, the registration and tag issue remains unresolved. According to the State of Georgia, Grand Motorcars still has not finalized the necessary paperwork for my vehicle, preventing my local tag office from issuing my registration and new tag. When I previously asked about the status, I was told processing could take 25–30 days depending on where my paperwork "sits in line." I understand processing times can vary. My concern is that the dealership's portion remains incomplete, with no proactive communication explaining the status, what remains to be done, or when I should realistically expect it to be submitted. Final Assessment This is especially disappointing because the vehicle purchase itself was such a positive experience. Joe, Chase, and the team made us feel welcome, and we drove away genuinely happy with the Jeep and our decision to purchase it from Grand Motorcars. But customer service does not end when the vehicle leaves the lot. Communication, accountability, registration paperwork, and follow-through are also part of the customer experience. My constructive feedback to Grand Motorcars is simple: bring the same level of urgency, communication, and customer care to the post-sale experience that your sales team provides before the sale. Customers should not have to repeatedly call, text, escalate concerns, or post public reviews to receive updates or get routine paperwork completed. I sincerely wish my original five-star review could have remained unchanged. Unfortunately, the post-sale experience has been dramatically different from the purchase experience. For that reason, my final rating remains 1 star. I continue to appreciate Joe and Chase for the excellent purchase experience and Travis for ultimately helping resolve the warranty cancellation. I hope Grand Motorcars takes this feedback constructively and improves its post-sale communication and follow-through for future customers. More

Raeshawn , was amazing he was very courteous and knowledgeable and he went above and beyond to satisfy me with my purchase knowledgeable and he went above and beyond to satisfy me with my purchase More

Do not get involved with Grand theft felony cars. Criminals from top to bottom. So sad that so many victims will never have the chance to run away and be taken advatage of. Go to a branded dealership Criminals from top to bottom. So sad that so many victims will never have the chance to run away and be taken advatage of. Go to a branded dealership you can trust More

This has been one of the worst experiences I’ve had with a dealership. They make promises they don’t keep, and the management is extremely poor. I spoke directly with Sonny, who initially agreed that the a dealership. They make promises they don’t keep, and the management is extremely poor. I spoke directly with Sonny, who initially agreed that the vehicle would receive a new battery and that the scratched wheels would be fully repaired. When I asked if the wheels would be cured, he assured me — his exact words — “Yes, we do it right.” They kept the vehicle for three days to complete these repairs. Unfortunately, the battery was never replaced — I know this because we had marked it, and that same battery was still in the car. The car later died, confirming it was never changed. The wheels also weren’t cured as promised; they were simply touched up. Throughout this entire process, communication was terrible. They never returned calls when they said they would, and when I tried to follow up in person, Sonny changed his story and walked away while I was still speaking. Overall, this dealership has been dishonest, unprofessional, and careless in every aspect of this transaction. I would not recommend this place to anyone. More

If you are planning to purchase a car from this dealership or have recently done so, please read this review to the end. I've condensed it, but if you need all the details, contact me. I live in dealership or have recently done so, please read this review to the end. I've condensed it, but if you need all the details, contact me. I live in North Carolina and was looking to trade my car for a 2024 Cadillac Lyriq (Electric car). I had previously purchased two vehicles from Carvana, which offers a smooth purchase process with delivery in four days or less. As a member of Legal Shield, I received an email on July 27, 2025, featuring various perks, including car purchases. I found a silver Cadillac Lyriq that I liked and contacted the dealership in Georgia, Kennesaw Dealership. They agreed to honor the quoted price, which included discounts for Legal Shield members and a promotion. Raeshawn, my salesperson, assured me they would ship the car to me. I wanted to trade my 2020 Lexus RX 350 for the Cadillac Lyriq Luxury 3. Raeshawn asked me to get my car appraised at CarMax, but the offer was $2,000 less than Carvana's. Despite my disappointment, I proceeded with the purchase and was transferred to the Finance Manager, Marlon. I wired $5,000 as a down payment and completed all required forms by the deadlines. After the deal was finalized on July 28, 2025, communication became sparse. I had to initiate updates, and Marlon warned that canceling the deal would forfeit my deposit. On August 5, I was informed that the deal was funded, and Raeshawn arranged for a driver to deliver the car. The driver actually drove my car to me. It's an electric car, and he delivered it with only 66 miles in range. The car arrived on August 7, 2025, but had some issues: crumbs and a ketchup packet inside, a low charge level, and a broken button on the dash. The aftermarket charger only charged 1 mile per hour! I contacted Raeshawn about these issues and inquired about the tags for my Lexus. The driver who delivered my car didn't bring tags to put on my Lexus RX350 that I traded in. He asked if I could let him keep the tags on the car, and the tags would be mailed back to me. After several attempts to reach Raeshawn inquiring about my tags, I received several AI-generated responses. I contacted Marlon, the finance manager, after a week of no response from Raeshawn. They lost the tags to my Lexus!!! I had to go to the DMV here and report the tags as lost!!! I then inquired about the tags for my Cadillac that were due to expire on 09/12/2025. Marlon told me to Google the store number and get someone else to help me. Eventually, I spoke with Teresa from Corporate, who was extremely helpful. She discovered that my tag registration had not been completed and filed the necessary paperwork. She also found that my Lexus trade-in had not been processed, causing me to make 2 payments on the Lexus and make the first payment on my new car. I was making payments on both cars! Marlon later informed me that the DMV rejected my tags due to a shortfall of $850 he failed to collect! Ms. Teresa had already submitted the paperwork, so I didn't provide the card information requested by Marlon to collect the $850.00 and resubmit the tag registration, with only 2 days left until my temporary tags expired. After all the issues I encountered, I reviewed my contract again. Upon reviewing my contract, I found two charges I didn't agree to: CARCO Gap and Assurant RA Appearance Protection for almost $4,000.00. Marlon claimed I had negotiated the Appearance Protection with Raeshawn, which was untrue. Attempts to reach a manager at Kennesaw Grand Motor Cars to discuss removing the Appearance Protection item were unsuccessful. Hubert Ford's mailbox is full, so I could not leave a message. Called back and left a number for him to return a call, but to no avail. The Kennesaw office seems to brush you off if you are not calling to buy a car! In conclusion, if you are considering buying a car online, be cautious. If you need assistance, I hope you find someone as help More

Horrible customer service! Will never go to this dealership again! Beware. Very rude, horrible communication Will never go to this dealership again! Beware. Very rude, horrible communication More

I purchased a car from this business in early July and financed it. Financing stated they would pay the state sales taxes and register and mail me my license plate tags. I drove almost 4 hours to get to t financed it. Financing stated they would pay the state sales taxes and register and mail me my license plate tags. I drove almost 4 hours to get to this dealership because they had the vehicle I wanted. About 10 days later I recieved a message from the county I live in that the taxes they paid was short about $550. I emailed the dealership many times and called as well. Jim Collins stated he would look into it but now I cannot get them to respond after many attempts. The temprary tag was about to expire, so again I contacted them and Jim Collins stated he would FedEx me a new temporary tag until my tags arrive. I requested a tracking number for FedEx, still with no response from Jim. It has still not arrived. Again I cannot get them to respond. Now I have expired temporary tags and the taxes not completely paid. I am a single mother on a budget. Please have them finish what they said they would do when I signed the contract. Shelby Weakley More

Buyer beware this is a horrible company with horrible customer service and employees. Bought a truck from them and it had issues that the management said would be fixed or compensated for. No response customer service and employees. Bought a truck from them and it had issues that the management said would be fixed or compensated for. No response from any management and the salesman Armand is an absolute xxx liar. Do not buy anything from them. More

Do not buy a car from these scam artists. They add on a so called warrenty plan for 3k-4k. that amounts to discount oil changes. Jim the GM is a con man They add on a so called warrenty plan for 3k-4k. that amounts to discount oil changes. Jim the GM is a con man More

Service manger is rude and disrespectful! Unkept promises and customer service doesn’t exist here after the deal is done. At first, we had a great experience with Herb—he was awesome and Unkept promises and customer service doesn’t exist here after the deal is done. At first, we had a great experience with Herb—he was awesome and did everything he could to help us out. Unfortunately, that’s where the good experience ended. After purchasing our Mercedes truck, we got just a mile down the road before realizing the air conditioning didn’t work at all. We immediately turned around and asked for our check back, wanting to cancel the deal. The sales manager, Clay, assured us they would fix the issue and even signed a written agreement to do so. Since then, we’ve had to bring the car back three times for the same issue, which is a major inconvenience as we live over an hour away. The worst part of this experience has been dealing with the service manager, Jose Manuez. Not only has he been extremely rude, but he also flat-out stated that he didn’t care that this situation was causing us stress—even though we have two small children. Instead of taking responsibility, he blamed us for the car not being serviced properly, simply because we arrived at 12 PM instead of 10:30 AM. With a two-year-old and a two-month-old, delays happen—but that shouldn’t be an excuse for poor service. If the issue had been fixed correctly the first time, we wouldn’t have had to keep coming back. To make matters worse, while sitting in the waiting area, we met another customer, Dasia, who is going through the exact same issue with her car. She hasn’t even been able to take it home in two weeks because they won’t fix it. While Herb did his best, a great salesman can only do so much. A dealership is only as good as its service department, and unfortunately, this one has failed completely. The way Jose spoke to us and dismissed our concerns makes it clear that customer service is not a priority here. Unless major changes are made, I cannot recommend purchasing a vehicle from this dealership. More