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Graff Toyota
Burns Harbor, IN
441 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 441 reviews
Verified Customer
July 17, 2026
Good dealership , but waits were long for purchase and service. I felt I got a good deal though and am happy with my choice service. I felt I got a good deal though and am happy with my choice More
by jsantana5
July 16, 2026
First of all we went in they have all the number wrong. I understand about that somehow we come back again and the paper they sign it we trade our vehicle in and we got another vehicle or monthly $524. Som I understand about that somehow we come back again and the paper they sign it we trade our vehicle in and we got another vehicle or monthly $524. Somehow we come back they went up to $580. I asked him what happened the paper we signed they say they make mistake. What kind of mistake is that if we agreement all that term for My son My son not happy and he's not come back to the store again today resolved My son say he's gonna give that to attorney and figure out how to things it work that way thank you. More
by SANGHUYNH9094
Employees Worked With
Yes, I remember
July 16, 2026
After I left the dealership from my tire rotation my car was making terrible noises. I called right away and was told I would get a call back. No one called. I called again and left a voicemail and no one c was making terrible noises. I called right away and was told I would get a call back. No one called. I called again and left a voicemail and no one called back. The problem is getting worse and no one at the dealership cares. More
by LAUREN.SMITH
July 16, 2026
Very inefficient and uninformed service. Did not properly address concerns besides oil change and rotation Did not properly address concerns besides oil change and rotation More
by paulsonpe
Employees Worked With
July 13, 2026
Charged 47$ more than quoted. By the time I figured it out I had paid. Was told my money could not be refunded. They told me I should have noticed it faster. Eventually, my money By the time I figured it out I had paid. Was told my money could not be refunded. They told me I should have noticed it faster. Eventually, my money was refunded and was charged the correct amount. I think they didn't know how to fix the issue using the computer. They also seemed not to know the plan I was quoted More
by Satisfied customer
Employees Worked With
The two service people
