Gosch Ford Temecula - Service Center

Excellent Rachelle Long is the most helpful and accommodating service advisor I have ever dealt with. She keeps you updated and communicates through out the who Rachelle Long is the most helpful and accommodating service advisor I have ever dealt with. She keeps you updated and communicates through out the whole service visit and you rarely find that in an advisor nowadays More

Rachelle is awesome I have known Rachelle for 20 years and I have followed her thru out the years and continued to buy ford vehicles cause of her excellent customer servi I have known Rachelle for 20 years and I have followed her thru out the years and continued to buy ford vehicles cause of her excellent customer service skills. More

Service Rep Rachelle Long She is very helpful and knowledgeable. She makes sure that you are well taken care off and takes care of all your vehicle service needs. She is very t She is very helpful and knowledgeable. She makes sure that you are well taken care off and takes care of all your vehicle service needs. She is very thorough and detailed. More

Outstanding Service Rachelle provided me and my wife such exceptional customer service when we brought our vehicle in for service. It was stress free convenient and our c Rachelle provided me and my wife such exceptional customer service when we brought our vehicle in for service. It was stress free convenient and our car even got done before the time promised. She is our go to advisor. More

Service Visit Rachelle Long was my advisor and she is very helpful and polite. she always makes sure my vehicle is safe and travel worthy. Always done in a timely m Rachelle Long was my advisor and she is very helpful and polite. she always makes sure my vehicle is safe and travel worthy. Always done in a timely manner. More

GREAT HONEST SERVICE ONE PERSON THAT WAS ABLE TO ANSWER QUESTION WITHOUT TRYING TO SELL THIS MEANS A LOT TO ME !!!!!!! LOVE THIS DEALERSHIP AND THE SALES IS ALSO HELPFUL ONE PERSON THAT WAS ABLE TO ANSWER QUESTION WITHOUT TRYING TO SELL THIS MEANS A LOT TO ME !!!!!!! LOVE THIS DEALERSHIP AND THE SALES IS ALSO HELPFUL More

Exceptional Service Rachelle Long is the elite service advisor I have ever dealt with. Very detailed and her attitude is contagious. Always very happy and courteous and s Rachelle Long is the elite service advisor I have ever dealt with. Very detailed and her attitude is contagious. Always very happy and courteous and smiling. She is the face of the service department. More

Awesome Service Rachelle Long was my advisor and she provided excellent customer service. My vehicle was ready sooner than promised and it was washed! I will recommen Rachelle Long was my advisor and she provided excellent customer service. My vehicle was ready sooner than promised and it was washed! I will recommend her to everyone I know!! More

Definitely not customer oriented I went in for two recalls on my 2015 F-150. I asked the service adviser to have my headlights looked at, as they were very dim and also pointed way t I went in for two recalls on my 2015 F-150. I asked the service adviser to have my headlights looked at, as they were very dim and also pointed way too far down. I was called when the work was done, and the adviser stated that the technician said "they couldn't be adjusted, and if you need something done with your headlights, we recommend an aftermarket product but nothing can be done here".?? First of all, I know darn well that any headlight has an adjustment feature. Second, if this dealership was savvy, they could've recommended that they install LED replacement lamps and I would have paid quite a bit more than I ended up paying, just because of the convenience factor. I was flat-out lied to about the adjustment and that does not sit well with me at all. I ended up going to an independent garage who showed me in 10 seconds how the headlights get adjusted... and they installed new LED's which have radically changed the experience of driving at night in my truck. My dad had a similar experience with this dealership in their service department (was lied to about a battery being almost completely drained, when in fact, it was checked by two other locations which said there was plenty of life left in the battery). Even though I've never bought a vehicle here, I now never will because of this incident with the service department. More

I finally got what I needed I was going to the dealership to pick up my friend who was having an emergency with her car. I never expected to find exactly what I had been looking I was going to the dealership to pick up my friend who was having an emergency with her car. I never expected to find exactly what I had been looking for myself. I live in snow country so I need 4x4. Connie came out and helped me find exactly what I needed. More