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Gosch Ford Temecula - Service Center

Temecula, CA

4.8
2,715 Reviews

2,715 Reviews of Gosch Ford Temecula - Service Center

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April 11, 2019

BEST SERVICE ADVISOR Rachelle Long has been helping me and my family for the past 10 years. She is trustworthy efficient and always smiling. We love it that she knows our More

by Marcos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2019 -

Gosch Ford Temecula responded

We cannot thank you enough for this excellent review. Jason Noble, General Manager

April 11, 2019

Always feel at home and welcomed I always come to gosh Ford for all three of our vehicles for the past 10+ years and from the service department and part I am always greeted with a sm More

by Pandagirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connie Jolicoeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica paits
Apr 29, 2019 -

Gosch Ford Temecula responded

Thank you for taking the time to leave a 5-star rating! Jason Noble, General Manager

April 09, 2019

Awesome I always bring both of my vehicles to get serviced here. The service team is always on top of your needs. Very friendly environment. I also plan on pu More

by Louie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Page
Apr 26, 2019 -

Gosch Ford Temecula responded

We cannot thank you enough for this excellent review. Jason Noble, General Manager

April 09, 2019

Expect Awesome-ness EVERYTIME! Rachel Long has been my service advisor at Gosch Ford Temecula since 2013. She always takes care of my vehicle & hands it back over to me in “better t More

by VdubH2o
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2019 -

Gosch Ford Temecula responded

Thank you for taking the time to leave a 5-star rating! Jason Noble, General Manager

April 09, 2019

Outstanding customer service!!! I have a very hectic work schedule and it is not always possible for me to make an appointment for service. My F-250 had a lingering check engine lig More

by Lujack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2019 -

Gosch Ford Temecula responded

So glad to hear this! Jason Noble, General Manager

April 08, 2019

Fantastic Sercice I’m not sure if you can love a dealership, but I do like mine a lot. The team at GOScH Ford is amazing. Every time I go there, they are very friendly More

by Gbbimmer951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Bell, Trevor Schultz
Apr 29, 2019 -

Gosch Ford Temecula responded

Appreciate the feedback! Jason Noble, General Manager

April 08, 2019

Nick Adkison Stopped by today to get a car wash for my 2015 Ford Fusion and was greeted by Nick who was very energetic and helpful. He took care of me and my car v More

by crawfish28ty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Adkison
Apr 29, 2019 -

Gosch Ford Temecula responded

Thank you for taking the time to leave a 5-star rating! Jason Noble, General Manager

April 07, 2019

Service experience I brought my truck in for oil change and to Cali RT the new tires to PCM/ BCM for bigger tire size. Cameron in service and Erica in parts were extreme More

by Carlf250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Cadena
Apr 29, 2019 -

Gosch Ford Temecula responded

Appreciate the feedback! Jason Noble, General Manager

April 07, 2019

Don’t take advantage of women. My wife went in for a tire with a slow leak. I pointed out the nail in the tread of the tire. Service advisor said there was sidewall damage and tire More

by Bigkenny
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
David Sanchez
Apr 08, 2019 -

Gosch Ford Temecula responded

Kenny, I truly apologize if there was a misunderstanding or we did not communicate properly with your wife. The nail in her tire was to close to the side wall to do a proper plug/patch repair that we would consider safe. It is our company policy only to do repairs on the center tread of the tire. Please feel free to look up the lawsuit that a Southern California Ford dealer lost after repairing a tire close to the side wall. Tragically that tire had a blowout resulting in the death of the parents and a 14.4 million dollar settlement. There is not a Ford dealer in southern California that will repair a tire close to the sidewall. Tires are one of the most critical safety features on a vehicle and I would not allow my family or customers to drive 70mph on the freeway with a repair done near the sidewall. Please understand that the recommendation was solely for safety concerns as the profit margin on a tire is around $10. We stand by our policy and will continue to recommend tire replacement over repair in all instances where we deem it is to close to the sidewall and completely disagree with any company willing to do that kind of repair. I will have a talk with my staff and make sure that they are explaining our company policy better so there is no confusion as to why we are recommending replacement. Jason Noble, General Manager

April 07, 2019

Another Fantastic Service! Hi, again, another fantastic job from Kenn Olson in Service and all mechanics as well! Always polite, caring, informative, trustworthy, and efficien More

by CarManCarl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2019 -

Gosch Ford Temecula responded

Thanks for the kind words! Jason Noble, General Manager

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