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Gordie Boucher Village Ford of Thiensville - Service Center
Thiensville, WI
652 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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652 Reviews of Gordie Boucher Village Ford of Thiensville - Service Center
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February 22, 2020
My Expedition had an engine failure at 103,000 miles - defective engine. My warranty expired at 100,000 miles. Still in a dispute with Ford but Tim and the Service staff at Boucher got me back on the r defective engine. My warranty expired at 100,000 miles. Still in a dispute with Ford but Tim and the Service staff at Boucher got me back on the road and replaced the engine in a timely fashion. Local service was fine but I have a big issue with Ford regards this engine failure and whether or not they have a liability to fix this on their nickel. More
by hoke4me
Employees Worked With
February 19, 2020
Service is amazing highly recommend going back, great people, great service, friendly, please consider going in for service! Both service writers very helpful and wonderful to talk to and work with getti people, great service, friendly, please consider going in for service! Both service writers very helpful and wonderful to talk to and work with getting car serviced. More
by Marklasky45
February 19, 2020
Very friendly. Good sense of humor always adds to the friendliness. Great service. Called me back promptly with other issues and were very informative as to what my truck needed. Two thumbs up! friendliness. Great service. Called me back promptly with other issues and were very informative as to what my truck needed. Two thumbs up! More
by Ron.kesner
January 01, 2020
Scheduled my service on the Ford app. They were ready for my vehicle when I arrived. Greeted and shown where I could wait for my vehicle. Offered something to drink while I waited. Definitely will ret for my vehicle when I arrived. Greeted and shown where I could wait for my vehicle. Offered something to drink while I waited. Definitely will return! More
by Kathy Dretske
Employees Worked With
Service Desk
December 16, 2019
Service work at Gordie Boucher Thiensville We have been taking our vehicles to Gordie Boucher in Thiensville for the last few years. We always receive excellent customer service when we are the We have been taking our vehicles to Gordie Boucher in Thiensville for the last few years. We always receive excellent customer service when we are there, they do the job right the first time, and the service staff are remarkable. We will continue to bring our cars here because of the outstanding service and friendliness of the employees. More
by dtaylor
Employees Worked With
Kevin Ramthun, Angie Carr, and another service adviser
December 13, 2019
Great experience so far! I purchased a Ford Ranger in November. The salesperson, finance person and service have all been excellent so far. It's nice to see friendly faces whe I purchased a Ford Ranger in November. The salesperson, finance person and service have all been excellent so far. It's nice to see friendly faces when visiting a car dealer. I really like the quality of the Ranger and all of the features that make a truck a bit more comfortable for those of us who aren't interested in the off-road features unless we need them. So far, so good! More
by WRX fan
Employees Worked With
Kevin from Service
December 05, 2019
Jim & Nancy Two Car Maintenance. We have been using this dealership, Gordie Boucher now and formerly Schmidt Ford, for about 40 years. where we have purchased, leased and maintained q We have been using this dealership, Gordie Boucher now and formerly Schmidt Ford, for about 40 years. where we have purchased, leased and maintained quite a few cars with no complaints. They are always professional and very accommodating.. We have not had any real problems with service and have always been there when needed. More
by spincon
Employees Worked With
Service Manager. office personnel and Mark Ford
November 26, 2019
Service writer Tim did an excellent job taking care of my problem. He came asked me if I would be willing to stay a little longer as the recall would take some time to take care of. problem. He came asked me if I would be willing to stay a little longer as the recall would take some time to take care of. More
by Higgs
Employees Worked With
Tim
November 05, 2019
Clean, courteous and friendly staff , service was above and beyond and fast oil change and multi point inspection, will definitely make the 45 minute drive to go back for what ever Service I may need in t and beyond and fast oil change and multi point inspection, will definitely make the 45 minute drive to go back for what ever Service I may need in the future More
by Brian
Employees Worked With
Service manager and tech
September 30, 2019
Oil Change Service said the oil change / the works would take over 1 hour and it was done in 50 min. Great job.The Service department has that at home feeling. Service said the oil change / the works would take over 1 hour and it was done in 50 min. Great job.The Service department has that at home feeling. More
by Rosebud
Employees Worked With
Tim, Kevin
