Gordie Boucher Village Ford of Thiensville - Service Center

Long time customer of Schmidt Ford but continue to be treated as such by Boucher. Thanks to service department for treating me right. Much appreciated. treated as such by Boucher. Thanks to service department for treating me right. Much appreciated. More

Great service. Everything was done correctly and fast. The people are great to deal with. The waiting area is nice and comfortable and the office people are good to deal with. The people are great to deal with. The waiting area is nice and comfortable and the office people are good to deal with. More

The rear windows on my 2006 Mustang were not retracting, which meant my convertible top was inoperable. After their technician diagnosed the cause, Angie did an extensive search for 14 year old replacement which meant my convertible top was inoperable. After their technician diagnosed the cause, Angie did an extensive search for 14 year old replacement window parts, and she found them. She then scheduled a service date with dealer's convertible top repair specialist. The repair worked perfectly; good as new. Thank you for the extra effort, Angie. Service manager, Kevin, Angie and Tim always do their utmost to accommodate my service needs and their service department consistently delivers a high quality product. That and their pleasant attitudes keep me a loyal customer. More

The service manager, Kevin, follows up with questions or issues to be sure the customer is satisfied and happy. A great experience dealing with the whole service department. issues to be sure the customer is satisfied and happy. A great experience dealing with the whole service department. More

I was there for an oil change & maintenance check up. Everyone was courteous & job was done promptly. Thank you very much for the good service. Everyone was courteous & job was done promptly. Thank you very much for the good service. More

Very professional and courteous. They called with updates and let me know when car was ready as well as if there were any unforeseen issues. updates and let me know when car was ready as well as if there were any unforeseen issues. More

The service team was great as always. They were able to fix the issues with trailer lights in a day. I was able to use my trailer the same day. They even let me pay over the phone since I couldn't get th fix the issues with trailer lights in a day. I was able to use my trailer the same day. They even let me pay over the phone since I couldn't get there in time. More

Short Notice Service I called around 8:00 AM with a coolant problem, August 6th, 2020. They scheduled an appointment for around 10:00 AM. I dropped off my truck shortly a I called around 8:00 AM with a coolant problem, August 6th, 2020. They scheduled an appointment for around 10:00 AM. I dropped off my truck shortly after 10, added an oil change and some other things I wanted checked. They diagnosed and fixed the coolant problem, did all the add-on's and I was on the road before 1:30 PM. I am very pleased that on short notice the Service Department was able to get me up and running so quickly. Roughly three hours may seem to be a long time to some people; but consider this. Many auto "service centers" will not take you in even if a road side emergency exits. Coolant problems can become very serious and expensive if not dealt with quickly and correctly. Boucher's Service Department gets a Five Star rating from me. More

Very professional and great service always! I trust them over anyone else I’ve been to! And they promptly get you scheduled when you call! over anyone else I’ve been to! And they promptly get you scheduled when you call! More

Best service dept in the area I have been coming to Boucher Ford in Thiensville for over 10 years. I have tried other Ford dealers and I always come back to this location. Kevin, I have been coming to Boucher Ford in Thiensville for over 10 years. I have tried other Ford dealers and I always come back to this location. Kevin, Tim, Angie, and Mark always take care of me like I am family. Other dealers are closer, but they do not have the personalities that work here. Plus they all address me by my first name when I walk in. That's SERVICE. More