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Gordie Boucher Village Ford of Thiensville - Service Center
Thiensville, WI
653 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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653 Reviews of Gordie Boucher Village Ford of Thiensville - Service Center
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June 19, 2020
I brought my vehicle in for a recall and decided to get an oil change and have a mystery sound checked out as well. The recall repair took more than a day, which I was fine with, but no one told me it woul an oil change and have a mystery sound checked out as well. The recall repair took more than a day, which I was fine with, but no one told me it would take so long and nobody called me to update me and let me know what was going on. I had to call and ask. When I called, I mentioned that I had a coupon for "The Works" oil change. I was told they would honor the coupon even though I forgot to mention it when I originally made the appointment. "The Works" includes and oil change, tire rotation, and car wash. I picked up my vehicle the following day and forgot to bring the coupon with me. They still honored the price, which I was happy with, however, the car wash and tire rotation was not completed. The mystery noise turned out to be an easy/fairly inexpensive fix, but I never received a phone call telling me what was wrong, what it would cost, and asking me if I wanted it fixed at that time. So, long story short, I was disappointed about not getting the full "Works" package and the lack of communication. The actual work done appears to be quality. More
by MEDIKAYE
Verified CustomerEmployees Worked With
June 19, 2020
Service department has always completed the work in a timely fashion. Work was completed as proposed. Cost was as proposed. Staff has always been very friendly. timely fashion. Work was completed as proposed. Cost was as proposed. Staff has always been very friendly. More
by RMEIHSNER
Employees Worked With
June 19, 2020
Always good service Long time customer( when it was Schmidt Ford. I continue to receive good service now that it's Boucher. Continuing to resolve a stubborn problem but I Long time customer( when it was Schmidt Ford. I continue to receive good service now that it's Boucher. Continuing to resolve a stubborn problem but I'm confident it will be fixed. More
by CHUDS66
Employees Worked With
June 19, 2020
good service my car needed new tires and brakes so they dropped me off at work and picked me up when it was done yeah! wish prices were lower my car needed new tires and brakes so they dropped me off at work and picked me up when it was done yeah! wish prices were lower More
by PATTIJOO
June 19, 2020
Always a positive experience here, whether sales or service. The staff is knowledgeable and courteous, and they respect my time. It’s great to do business where everyone calls me by name. service. The staff is knowledgeable and courteous, and they respect my time. It’s great to do business where everyone calls me by name. More
by BHILLER
June 17, 2020
Good. Service was great employees are helpful. I never take my Escape any where else. Sure am couriious why this has to be twenty-five words. Service was great employees are helpful. I never take my Escape any where else. Sure am couriious why this has to be twenty-five words. More
by judywerner11652
June 15, 2020
GREAT SERVICE Service was wonderful. People were friendly and helpful. very quick and thorough service. will recommend to others when possible. I will definitely re Service was wonderful. People were friendly and helpful. very quick and thorough service. will recommend to others when possible. I will definitely return as needed. More
by TOMDE64
Employees Worked With
June 14, 2020
Always very pleased with the work they do. Very efficient. I tell my freinds about thiss dealership. Very freindly and accomidating. I will definitely keep bringing my vehicle there for service. efficient. I tell my freinds about thiss dealership. Very freindly and accomidating. I will definitely keep bringing my vehicle there for service. More
by MJUNG693
June 12, 2020
Great experience I had the free service for essential workers. I really appreciate the gesture. Everyone was wonderful, the service was fast and complete. Waiting room I had the free service for essential workers. I really appreciate the gesture. Everyone was wonderful, the service was fast and complete. Waiting room was large enough for social distancing. More
by CZAMORA1
June 12, 2020
New leases and service Tom Fisher excellent, knowledgeable, instrumental, in procuring our truck and escape leases. Mark and Angela were prompt and effiencent and clean in t Tom Fisher excellent, knowledgeable, instrumental, in procuring our truck and escape leases. Mark and Angela were prompt and effiencent and clean in the works service of our truck. Overall our experience at Boucher, Theinsville was and is excellent. Will return in the future for services and new leases. Thanks. More
by WVOBORIL
