Gordie Boucher Village Ford of Thiensville - Service Center

I made an appointment to have my Explorer's rear parking assist and backup camera repaired as well as a Works oil change. During the course of the Works multi point inspection, they noticed a rear pinion s assist and backup camera repaired as well as a Works oil change. During the course of the Works multi point inspection, they noticed a rear pinion seal leak. Angie called with an estimate and offered a loaner as they needed to keep my truck at least overnight for parts. Next day, the Explorer was good as new. I forgot to inquire about possible service coupons, or specials, but when I looked at the invoice, Angie had already applied all applicable coupons specials and discounts available--without me even asking. This is truly a high quality, customer-focused operation. Thank you, Angie. We drive clean, but high mileage cars that we purchased new and rely on Service Manager Kevin, Angie and Tim to keep them in top operating condition for our family. The hallmarks of their service offering are exceptional customer focus, high quality, reasonably priced repairs and pleasant demeanor. All in all, they deliver excellent automotive service value. More

We are always treated like a new customer. They are friendly and very good workers in getting your car out quickly. They have drinks available and snacks. friendly and very good workers in getting your car out quickly. They have drinks available and snacks. More

All of the people in service are very helpful and courteous and do all they can to help. My only reason for the 4 star instead of the 5 star rating is l never give the highest rating. Even though courteous and do all they can to help. My only reason for the 4 star instead of the 5 star rating is l never give the highest rating. Even though they all do a GREAT job and Angie finds some discount, the company may be able to help senior prices. More

Best service department I have experienced in 50yrs of purchasing cars. Angela and Tim are the best! Sales and Service departments are very good. Very friendly people. purchasing cars. Angela and Tim are the best! Sales and Service departments are very good. Very friendly people. More

The service writers and techs were very friendly and helpful. There was a short wait time and professional employees. Would recommend this shop to friends and family. helpful. There was a short wait time and professional employees. Would recommend this shop to friends and family. More

Rick in the body shop was easy to work with and did a great job on the repairs/body work that was required. Thanks again! great job on the repairs/body work that was required. Thanks again! More

The service at Gordy Boucher Is top rate. It’s easy to schedule and find times for pick up and drop off. They don’t try to tell you there are multiple things wrong with your car as some of the quick servi schedule and find times for pick up and drop off. They don’t try to tell you there are multiple things wrong with your car as some of the quick service place do. More

Appointment was timely and professional. Service checklist was reviewed with me at the checkout ft or clarity. Friendly and courteous service advisor. Simple process throughout: checklist was reviewed with me at the checkout ft or clarity. Friendly and courteous service advisor. Simple process throughout: More

Great service! Friendly and professional stuff. I have been going there for service for almost an year at this point, and it has always been great. been going there for service for almost an year at this point, and it has always been great. More

Service department always does great work on our vehicles! Highly recommend this dealership for work. The staff is always very friendly and helpful. I appreciate the excellent service provided. vehicles! Highly recommend this dealership for work. The staff is always very friendly and helpful. I appreciate the excellent service provided. More