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Gordie Boucher Village Ford of Thiensville - Service Center

Thiensville, WI

4.8
701 Reviews
Call Service Center (262) 257-9649

701 Reviews of Gordie Boucher Village Ford of Thiensville - Service Center

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December 26, 2024

My last visit was for a oil change I asked service advisor for the technician to check a fuse for the radio was told this was done by a different technician and it would be a long wait and over $100 More

by REVANS9936
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mike Wemmer Service Manager 262-242-1100

December 21, 2024

Excellent service , good follow up. Anthony Garbo turned my impression of your service completely around 180 degrees , took an initial bad experience and improved it to now I will us More

by Mrutkowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Garbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for your review. It's great to hear that Tony was able to turn things around for you! We sincerely appreciate your business and look forward to serving you again. Mike Wemmer Service Manager 262-242-1100

December 14, 2024

They take care of me, I so much appreciate the service team. Great people who I trust More

by steve taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thank you, Steve, for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mike Wemmer Service Manager 262-242-1100

December 11, 2024

This dealership was super! They fixed and checked everything I wanted. They were very kind and treated me ver well! I highly recommend them! Thank you!! More

by nnielsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for choosing Gordie Boucher Village Ford of Thiensville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Wemmer Service Manager 262-242-1100

December 10, 2024

I had a small cover replaced on my door and from quote to completion was about 10 days for a part that needed to be painted. More

by tracy108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Patton
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Dec 10, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Tracy, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Wemmer Service Manager 262-242-1100

December 08, 2024

Very professional staff. Explained in detail the issues with my car. I very much appreciat the video showing me what was wrong. More

by Jmf1414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Village Ford of Thiensville to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Wemmer Service Manager 262-242-1100

December 06, 2024

The service exceeded my expectations. The car valet service was much appreciated and I enjoy doing business with according to Boucher. More

by KLATHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Knope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Wemmer Service Manager 262-242-1100

November 28, 2024

Great service in a timely manner. They evaluated a problem i was told by another dealer and confirmed their was no issue. Saving me thousands. Thank you More

by pete3977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The shuttle driver
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Dec 01, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for choosing Gordie Boucher Village Ford of Thiensville. Your feedback and rating mean a lot to us. We're glad we were able to help, Pete, and we hope to see you again! Mike Wemmer Service Manager 262-242-1100

November 23, 2024

We have ford cars, so it was nice having a shop specializing in ford. Correctly diagnosed our problems. More

by jowessel808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Wemmer Service Manager 262-242-1100

November 16, 2024

I have not used your service for a while No idea why I am getting this servey More

by TONYPOHL
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Alan Cathey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Fisher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hirak Patel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Carr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Garbo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Knope
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Swanson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Wisner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeke Heyse
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Nov 21, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Tony, We're sorry to hear about your service experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mike Wemmer Service Manager 262-242-1100

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