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Gordie Boucher Village Ford of Thiensville - Service Center
Thiensville, WI
666 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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666 Reviews of Gordie Boucher Village Ford of Thiensville - Service Center
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September 20, 2021
Service done ahead of schedule. Fair price. Effortless at check in and cash-out. I always read the vehicle inspection report. at check in and cash-out. I always read the vehicle inspection report. More
by ALVOXAMP
Verified Customer
September 16, 2021
I don't know if this is a new Auto Industry way of handling things or a dealership thing. But I have had some issues with my truck since I bought it new. Steering dives when you are at 45 MPH and abov handling things or a dealership thing. But I have had some issues with my truck since I bought it new. Steering dives when you are at 45 MPH and above and hit a bump. First time I brought the vehicle in, it came back from service as nothing wrong and could the service department could not recreate problem stated by customer. Problem got worse and I saw on Ford Pass there was a recall on my truck for,,, wait for it,,, Steering. Brought it up to their attention next time I was in again for steering issues and this time it got "fixed" Dampner was replaced. Now it is starting to do it again and they cannot recreate the issue. Other issue I am having is many times a week the engine is hard to start. In the last month it has failed twice to start when I turn the key. Again, brought up a couple times and failed to recreate issue. Seems like when the truck sits for a three or more days it has a hard time starting. Will look on web for probable causes and trouble shoot starting issues on my own. Can't do that for steering. Have seen online the steering issue is a design flaw and many are experiencing this. More
by KINGBATTLE
August 30, 2021
Your dealership is outstanding? Your employees are so friendly and helpful. Every department is awesome! Keep up the great work and customer service as it means a lot to me! friendly and helpful. Every department is awesome! Keep up the great work and customer service as it means a lot to me! More
by AMYZINGSHEIM41
August 27, 2021
Was able to get me in for oil change on short notice, Thanks again!!!! Very friendly. Going out west for vacation and wanted the the truck done before we left. Thanks again!!!! Very friendly. Going out west for vacation and wanted the the truck done before we left. More
by BRURAPP
Employees Worked With
August 13, 2021
Kevin and the service staff were very patient and helpful in getting to the root of my 2003 Thunderbird. Thanks to everyone. Best regard, Gregg Gunta in getting to the root of my 2003 Thunderbird. Thanks to everyone. Best regard, Gregg Gunta More
by GJG0
August 07, 2021
Polite, courteous and professional service by.all the staff. Scheduled service was quick and results completely detailed to me. Would definitely recommend this service department to Lincoln owners. staff. Scheduled service was quick and results completely detailed to me. Would definitely recommend this service department to Lincoln owners. More
by Ccapizzi51
August 05, 2021
Our high miles, but solid Ford Explorer needed A/C service. We worked with Tim on this visit. Although the fix was not inexpensive--it never is with A/C repairs--Tim provided an accurate diagnosis a service. We worked with Tim on this visit. Although the fix was not inexpensive--it never is with A/C repairs--Tim provided an accurate diagnosis and valuable advice about what should be repaired and why. The Explorer's repaired A/C works like new and we expect to get many tens of thousands of additional miles of life from this vehicle. We rely on Tim, Angie and Service Manager Kevin for sound vehicle repair and maintenance advice as well as keeping us as safe and trouble free on the road as possible. Thanks again, Tim. More
by TX FLOOD
July 30, 2021
FriendlyYou Need to have an option to write fewer than Friendly You Need to have an option to write fewer than 25 words so you have more people to write review. I was about to give up but then I thought Friendly You Need to have an option to write fewer than 25 words so you have more people to write review. I was about to give up but then I thought of writing this comment instead to have at least 25 words. More
by Maria
July 15, 2021
This service center was awesome! The employees went above and beyond and were so friendly, yet professional in dealing with me. Someone checked on me halfway through my oil change to see if I needed/wanted a and beyond and were so friendly, yet professional in dealing with me. Someone checked on me halfway through my oil change to see if I needed/wanted anything. The service department person went over my final report very thoroughly and asked if I had any questions. My vehicle was ready and waiting for me outside the door when it was ready. More
by bykegtown
Employees Worked With
July 15, 2021
This is by far my favorite dealership to do business with. Salespeople, staff, and service have always been honest and helpful. Justin is one of the best techs Ford has! with. Salespeople, staff, and service have always been honest and helpful. Justin is one of the best techs Ford has! More
by CHRISMBROWN28
