Gordie Boucher Village Ford of Thiensville - Service Center

We had two issues...first the oil change was due however the battery was dead. The car was towed by AAA and it was not certain how long before Boucher could get to work as they were very busy. I was done th the battery was dead. The car was towed by AAA and it was not certain how long before Boucher could get to work as they were very busy. I was done the next day. The defective battery was replaced under warranty and the service with oil change was finished. We had purchased a service contract and the total charge was zero! More

They are the best - always exceed expectations. Always very helpful. My favorite service and dealership. very helpful. My favorite service and dealership. More

The people are all very nice, and willing to take the time to explain things. time to explain things. More

Very personable employees. Quick in and out on service. Waiting area was nice and comfortable. Waiting area was nice and comfortable. More

Service writers were attentive and helpful with a number of questions I had on this visit of questions I had on this visit More

I always receive a friendly greeting when I arrive. All I always receive a friendly greeting when I arrive. All of the service advisors are very knowledgeable and helpful. They complete an extensive asse I always receive a friendly greeting when I arrive. All of the service advisors are very knowledgeable and helpful. They complete an extensive assessment of my vehicle and accomplish the necessary work in a timely manner. I appreciate the hospitality while I wait. I keep coming back because I feel like a valued customer. More

Easy to talk to, very helpful, friendly and prompt. great location.easy in and easy out Keepup the good work location.easy in and easy out Keepup the good work More

Great dealership, always willing to help and have great atmosphere. The people are great and make it a fun environment, especially Tim at the service desk. He does a great job explaining things and makes w atmosphere. The people are great and make it a fun environment, especially Tim at the service desk. He does a great job explaining things and makes work fun and enjoyable. More

The employees at Village Ford have always treated me with the utmost respect. I always feel confident taking my cars there for service! the utmost respect. I always feel confident taking my cars there for service! More

I scheduled a "Works" oil change and tire rotation with Tim and dropped off my car off early in the morning. Later in the morning, Tim called to tell me my car was ready. I told him I also needed to sche Tim and dropped off my car off early in the morning. Later in the morning, Tim called to tell me my car was ready. I told him I also needed to schedule Works appointments for my truck and another car as well. He suggested that I bring my truck in next when picking up my car, and then dropping off my other car when the truck was finished. Although this was not a major repair, it is a fine example of how Tim, his associate , Angie, and Service Manager, Kevin, are always looking for ways to make things more convenient for their customers and accommodative their special requests. His suggestion saved me plenty of additional time that would have been needed making and keeping multiple appointments for Works oil changes over the next couple of weeks. We appreciate and rely on Tim, Angie and Kevin to keep our "fleet" of seasoned, but solid vehicles safe and on the road. Thanks again, Tim. More