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Gordie Boucher Village Ford of Thiensville - Service Center

Thiensville, WI

4.8
660 Reviews

660 Reviews of Gordie Boucher Village Ford of Thiensville - Service Center

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August 01, 2024

After work was done I noticed fluid was covering the back of my car. I spoke to the manager and he got me in right away to figure it out and fix it. Turns out they didn't secure a transmission hose and it More

by gehrettlance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angela Carr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Swanson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mike Wemmer Service Manager 262-242-1100

June 29, 2024

Great! I was able to get my brakes done within two days of calling. They brought my car to me after! More

by Ethan.Vizer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hi Ethan: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Wemmer Service Manager 262-242-1100

June 21, 2024

Recently, when dropping off my vehicle for minor warranty work, Angie mentioned that the Bronco was also about due for an oil change. She thought it might be convenient for me to have that done during the s More

by TX FLOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mike Wemmer Service Manager 262-242-1100

June 19, 2024

The employees are friendly and professional in answering the phone as well as offering explanations on what needs to be done. More

by SuzyQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
Jun 19, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Village Ford of Thiensville! Mike Wemmer Service Manager 262-242-1100

June 16, 2024

I never get any help when I have dealt with Tim. Twice now he hasn't provided any helpful information. A tire swap over from summer to winter tires and a broken oil dipstick. He gave me no advice or More

by Waresman96
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Gallitz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mike Wemmer Service Manager 262-242-1100

June 15, 2024

Great job guys! Appreciate the great service. Thanks for the informative mechanic video as well! More

by ALTASCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2024 -

Gordie Boucher Village Ford of Thiensville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Village Ford of Thiensville! Mike Wemmer Service Manager 262-242-1100

June 09, 2024

Great place and great people who care! Greatest employee is CJ, great personality and he loves his job!! More

by Angee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Wemmer Service Manager 262-242-1100

June 04, 2024

Very professional. I had a great experience and would highly recommend them. Very easy process throughout. More

by Mb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Wemmer Service Manager 262-242-1100

June 01, 2024

We’re very accommodating with my service needs and supplying me with their valet service More

by t.roloff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Village Ford of Thiensville. We appreciate your business and hope to see you again soon! Mike Wemmer Service Manager 262-242-1100

May 27, 2024

I had no problems with scheduling and service was completed promptly and no problems I would recommend this dealer. More

by jawyckoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Village Ford of Thiensville, we look forward to having you as one of our valued customers for many more years to come! Mike Wemmer Service Manager 262-242-1100

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