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Gordie Boucher Village Ford of Thiensville - Service Center

Thiensville, WI

4.8
653 Reviews
Call Service Center (262) 257-9649

653 Reviews of Gordie Boucher Village Ford of Thiensville - Service Center

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December 17, 2022

Tony Garbo is amazing, couldn’t have been more helpful, very knowledgeable on the product sold, took the extra time so we understood the vehicle functions, just an amazing salesman. More

by MKECHTER22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Garbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Garbo
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Dec 18, 2022 -

Gordie Boucher Village Ford of Thiensville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Tony here at Gordie Boucher Village Ford of Thiensville to be a positive one. Please don't hesitate to reach out if you need anything else.

December 08, 2022

Service Manager was aggressive and self righteous. Refused to take responsibility. Blamed customer for his mistakes. I am taking my business somewhere new. More

by GCAHALA
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
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Dec 12, 2022 -

Gordie Boucher Village Ford of Thiensville responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

December 02, 2022

Friendly service staff. No issue with scheduling an appointment . Always Fast and timely service repair. More

by DBZAFFINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2022 -

Gordie Boucher Village Ford of Thiensville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Village Ford of Thiensville.

December 01, 2022

Close to me, good availability for cars, good service center review, treat women respectfully, informative sales person. More

by JERLIN34
Recommend Dealer
Yes
Employees Worked With
Tim Gallitz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2022 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 29, 2022

Great customer service. Work was done throughly and efficiently. I will bring my vehicle back. More

by shafer361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2022 -

Gordie Boucher Village Ford of Thiensville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Village Ford of Thiensville to be a positive one. Please don't hesitate to reach out if you need anything else.

November 22, 2022

The service we received was absolutely fantastic, from making appointments and ordering new Tires,to having tires installed. Also the works oil change was really nice… No complaints at all. More

by BUBLITZFAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Bublitz performed awesome service.
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Nov 23, 2022 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 16, 2022

Prompt service upon arrival and took about the time I was told. Would have been nice to have beverages available to people waiting for their car. Most places do. More

by GRAFTONSTEVE1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2022 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 15, 2022

Dissatisfied. We will be buying our cars elsewhere. Will be moving vehicle servicing somewhere else. More

by JIM
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Nov 18, 2022 -

Gordie Boucher Village Ford of Thiensville responded

We're sorry to see you did not have a 5 star experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. Please give us a call to discuss further. Sales: Tom Fisher, General Manager 262-242-1100 Service: Michael Wemmer, Service Manager 262-242-1100

November 14, 2022

Great dealership to buy either a used car or a new one. Great staff there. More

by DESPITZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2022 -

Gordie Boucher Village Ford of Thiensville responded

We are very happy to have provided you with such a positive experience! Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit.

October 21, 2022

Superior service, superior personnel, timely service, can not say enough about how we have been treated More

by WISACSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2022 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for choosing Gordie Boucher Village Ford of Thiensville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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