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Gordie Boucher Village Ford of Thiensville - Service Center

Thiensville, WI

4.8
665 Reviews
Call Service Center (262) 257-9649

665 Reviews of Gordie Boucher Village Ford of Thiensville - Service Center

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February 21, 2023

They care about you and the service you receive after the sale. Mark Ford has been my salesman for a number of years. I buy all my cars from him. More

by DOMINICJCARINI
Recommend Dealer
Yes
Employees Worked With
Mark Ford
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Feb 22, 2023 -

Gordie Boucher Village Ford of Thiensville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mark always meets your expectations. Thank you for choosing Gordie Boucher Village Ford of Thiensville, Dominic, we look forward to having you as a valued customer for many years to come!

February 09, 2023

They were quick and efficient. Also the staff was very nice with great communication and updates More

by RNOTHEM.RN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2023 -

Gordie Boucher Village Ford of Thiensville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Village Ford of Thiensville, we look forward to having you as one of our valued customers for many more years to come!

February 02, 2023

I greatly appreciated that there wasn’t any pressure to make a purchase. Sales staff was very knowledgeable and friendly! More

by MARY.ALBRECHT1
Recommend Dealer
Yes
Employees Worked With
Tony Garbo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Fisher
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Feb 02, 2023 -

Gordie Boucher Village Ford of Thiensville responded

Mary, Thanks for sharing about your experience with Gordie Boucher Village Ford of Thiensville. Tony, Tom, and our team appreciate your business and hope to see you again soon!

February 01, 2023

Generally a good service center however a documentation error resulted in out of pocket expenses when it should have been a warranty item. More

by AGANJU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Ford
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Feb 02, 2023 -

Gordie Boucher Village Ford of Thiensville responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 27, 2023

Wonderful Location and Staff. Was able to answer all question. R&R was preformed to perfection. More

by DON80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2023 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Village Ford of Thiensville.

January 19, 2023

The individuals that work at this particular dealership are awesome! I’ve been buying my vehicles here for over 40years. My salesman, Mark Ford, is the best and everyone else is great. Highly recommend! More

by NORTHGREEN.BRUCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Garbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts department guys are great! Finance guy also!, Mark Ford
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Jan 20, 2023 -

Gordie Boucher Village Ford of Thiensville responded

Bruce, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mark and our team met your expectations. Thank you again for choosing Gordie Boucher Village Ford of Thiensville, we look forward to having you as one of our valued customers for many more years to come!

January 09, 2023

Michael Wemmer works hard to get the service you need in a timely manner. Really appreciate his effort. More

by Dan C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wemmer
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Jan 10, 2023 -

Gordie Boucher Village Ford of Thiensville responded

Dan, Thank you for taking the time to share your thoughts on working with Michael and our team. We're glad to hear Michael delivered such a great experience!

January 07, 2023

The whole team at Gordie Boucher Village Ford took GREAT care of me and my vehicle needs! I am grateful for their consistent efforts towards customer satisfaction. They are all so friendly and accommodating More

by Shari Azinger
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wemmer & Tom- Manager
Report | Print
Jan 07, 2023 -

Gordie Boucher Village Ford of Thiensville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 06, 2023

Very accomodating and helpful, especially Mark, with all my questions and concerns. Thank you to everyone involved in my situation!! More

by BEVYJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2023 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 27, 2022

Very good service. Performed within specified time period, provided transportation service and back. Thank you. More

by BHARATKRAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wemmer - 5 stars
Report | Print
Dec 27, 2022 -

Gordie Boucher Village Ford of Thiensville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Village Ford of Thiensville!

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