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Gordie Boucher Village Ford of Thiensville - Service Center

Thiensville, WI

4.8
653 Reviews

653 Reviews of Gordie Boucher Village Ford of Thiensville - Service Center

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June 08, 2023

Engine light came on - dropped it off that night (no reservation) - had prognosis the next afternoon with info on what extended warranty would cover and that parts were available - car needed major repa More

by RHOADLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Gordie Boucher Village Ford of Thiensville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Michael Wemmer, Service Manager 262-242-1100

May 31, 2023

My car suddenly had a major (and costly) issue rendering it not drivable so I quickly needed a car. While I considered both new and used cars, I decided on a new Ford Edge with the help of the very knowledg More

by CINDYNIEN9
Recommend Dealer
Yes
Employees Worked With
Alan Cathey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Garbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

Gordie Boucher Village Ford of Thiensville responded

Thank you so much for your excellent review, Cindy! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Village Ford of Thiensville to be a positive one. Please don't hesitate to reach out if you need anything else.

May 27, 2023

Angie and everyone at Gordy Boucher Ford of Thiensville were wonderful. Besides Angie, I worked with the service technicians, a sales person and the Sales Manager! I came in for a truck repair and ended u More

by J.KOBACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Gordie Boucher Village Ford of Thiensville responded

It's great to hear that Angie was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Congratultions on your new Ford F150 Lariat! Thank you for choosing Gordie Boucher Village Ford of Thiensville!

May 23, 2023

Very helpful and very courteous. She checked and figured out that the issue was covered under the extended page without being prompted. More

by MARK.LARSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for taking the time to share your thoughts on working with our team, Mark. We're glad to hear we delivered such a great experience!

May 21, 2023

Service team is excellent! Justin Bublitz was kind and through all. Will highly recommend him! More

by BUBLITZFAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Bublitz
May 22, 2023 -

Gordie Boucher Village Ford of Thiensville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Village Ford of Thiensville to be a positive one. Please don't hesitate to reach out if you need anything else.

May 20, 2023

Mark Ford and Angela are only two of the people I see, the workers in the shop are super. Fast affordable and always the best More

by CBURGHARDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Ford
May 22, 2023 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 19, 2023

Thank you for always keeping us updated and informed! We appreciate your time and updates! More

by RKDINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Gordie Boucher Village Ford of Thiensville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Village Ford of Thiensville.

May 18, 2023

Angie is the best! She and the entire staff exceeded my expectations! Thank you so much! More

by MRRSCHMIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your compliments with Angela and our team, and we look forward to working with you again.

May 12, 2023

Great service. Reliable, prompt, courteous and have never tried to sell me a service I didn't need. More

by DEBUNGER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2023 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 27, 2023

Adviser, Tim, answered all my questions and very helpful with making decisions on my car service. More

by DONNARAE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Gordie Boucher Village Ford of Thiensville responded

Thank you, Donna, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Tim here at Gordie Boucher Village Ford of Thiensville.

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