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Gordie Boucher Village Ford of Thiensville - Service Center

Thiensville, WI

4.8
653 Reviews

653 Reviews of Gordie Boucher Village Ford of Thiensville - Service Center

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August 09, 2023

This was my first service experience with the service department and everything was handled as I had hoped More

by JACKSCHNEIBERG2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Cathey
Aug 10, 2023 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Jack, and don't hesitate to let us know if we can be of further assistance.

August 08, 2023

I had the best experience with the service staff they went above and beyond to help me with my problem More

by HEIDI Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Gordie Boucher Village Ford of Thiensville responded

Thank you so much, Heidi, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Village Ford of Thiensville to be a positive one. Please don't hesitate to reach out if you need anything else.

August 05, 2023

I do not live very close to the dealership but feel like the extra 20 miles is acceptable because of the service I receive at Gordie Boucher Thiensville. People are great. More

by DAVEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Gordie Boucher Village Ford of Thiensville responded

Thank you, Dave, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 04, 2023

General Sales Manager and his team were great to work with! I had some time constraints when taking a test drive and working through cost and trade in value. Also, when I picked up the vehicle and signed More

by JBENEDICT5590
Recommend Dealer
Yes
Employees Worked With
Anthony Garbo, Mark Ford
Aug 04, 2023 -

Gordie Boucher Village Ford of Thiensville responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback. We truly appreciate your business and look forward to serving you for years to come.

August 02, 2023

So far, I've only dealt with the sales department. I have a service issue that will need attention shortly and I am looking forward to working with service on this issue More

by JACKSCHNEIBERG2015
Recommend Dealer
Yes
Employees Worked With
Edward Cathey
Aug 02, 2023 -

Gordie Boucher Village Ford of Thiensville responded

Jack, Thank you for taking the time to share your thoughts on working with Edward and our team. We're glad to hear we delivered such a great experience!

August 01, 2023

Angie and Tim are great! Service to fix check engine light done well. Work all done in very timely fashion. More

by DAVIDJON.BRENNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Gordie Boucher Village Ford of Thiensville responded

David, Thank you so much for your kind words for Tim and Angie, and for taking the time to leave us this wonderful feedback!

July 28, 2023

Tim (service manager) and Tony (general manager) went out of their way to make sure my engine replacement was as seamless and painless as possible. The ship foreman also did a great job. They were honest, More

by EWILLIAMS76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Garbo
Jul 31, 2023 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for choosing Gordie Boucher Village Ford of Thiensville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 25, 2023

They are polite and efficient. They are polite and efficient. They are polite and efficient. They are polite and efficient. More

by POULRAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 25, 2023

I am confident the service of my car is performed with care. The staff is knowledgeable and friendly. More

by LOISGULAN
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Gordie Boucher Village Ford of Thiensville responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Village Ford of Thiensville. We appreciate your business and hope to see you again soon!

July 13, 2023

It was an absolute pleasure working with Tony Garbo while purchasing my new vehicle. He was very attentive to all my needs and very genuine in his recommendations. The entire process went very smoothly and h More

by ANGHAHN28
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward A. Cathey
Jul 14, 2023 -

Gordie Boucher Village Ford of Thiensville responded

Thanks, Angela, for sharing about your experience with Tony here at Gordie Boucher Village Ford of Thiensville. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon!

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