Gordie Boucher Village Ford of Thiensville - Service Center

The Service Center at Gordie Boucher Ford is wonderful. When a manufacturer's recall was issued for my vehicle I got a prompt call to inform me, rapid service, and even the off of a loaner vehicle if neede When a manufacturer's recall was issued for my vehicle I got a prompt call to inform me, rapid service, and even the off of a loaner vehicle if needed. The level of service that I received could not possibly have been any better. More

Professional and courteous. Called to let me know the status of the job while it was being completed. Called to let me know the status of the job while it was being completed. More

After work was done I noticed fluid was covering the back of my car. I spoke to the manager and he got me in right away to figure it out and fix it. Turns out they didn't secure a transmission hose and it of my car. I spoke to the manager and he got me in right away to figure it out and fix it. Turns out they didn't secure a transmission hose and it was spraying fluid. They took accountability and fixed and cleaned everything. Everyone makes mistakes but this was my first experience with them and it doesn't give me confidence in their work. Also the manager should have gone further to compensate me for the mistake. I had to drive back to the dealership and wait another two hours to get it right. How about a free oil change coupon for the next time? Or refund half the cost of the service they messed up that led to the issue? More

Great! I was able to get my brakes done within two days of calling. They brought my car to me after! I was able to get my brakes done within two days of calling. They brought my car to me after! More

Recently, when dropping off my vehicle for minor warranty work, Angie mentioned that the Bronco was also about due for an oil change. She thought it might be convenient for me to have that done during the s work, Angie mentioned that the Bronco was also about due for an oil change. She thought it might be convenient for me to have that done during the same shop visit as the warranty work. That suggestion was very much appreciated. Later that day while driving to pick up the Bronco, I noticed the vehicle I was driving was also about due for an oil change. When arriving at the dealer, I asked Angie if there was a possibility of having that vehicle's oil changed that day as well. Although I did not have an appointment for my second vehicle, without hesitation, Angie said "absolutely". So I swapped vehicles and later that day stopped by to pick up my second vehicle. That flexibility was also very much appreciated. Thank you, Angie. Angie and Tim always go out of their way to make things convenient for their clients. That's why they are our preferred vehicle service partners. More

The employees are friendly and professional in answering the phone as well as offering explanations on what needs to be done. the phone as well as offering explanations on what needs to be done. More

I never get any help when I have dealt with Tim. Twice now he hasn't provided any helpful information. A tire swap over from summer to winter tires and a broken oil dipstick. He gave me no advice or Twice now he hasn't provided any helpful information. A tire swap over from summer to winter tires and a broken oil dipstick. He gave me no advice or offered to help me. Boucher Ford Menomonee Falls helped me out with the dipstick. He left me very frustrated. I know why I don't come in for service at the Thiensville dealership. More

Great job guys! Appreciate the great service. Thanks for the informative mechanic video as well! Appreciate the great service. Thanks for the informative mechanic video as well! More

Great place and great people who care! Greatest employee is CJ, great personality and he loves his job!! Greatest employee is CJ, great personality and he loves his job!! More

Very professional. I had a great experience and would highly recommend them. Very easy process throughout. I had a great experience and would highly recommend them. Very easy process throughout. More