Back

Gordie Boucher Village Ford of Thiensville - Service Center

Thiensville, WI

4.8
697 Reviews

697 Reviews of Gordie Boucher Village Ford of Thiensville - Service Center

Sort by
January 25, 2024

Excellent service and always a comfortable experience. The knowledge and experience of working with Tony is about as relaxing and satisfying as it gets. Morry Decker in Racine had the same qualities but t More

by rborgardt1
Recommend Dealer
Yes
Employees Worked With
Tony Garbo
Jan 30, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hi there, we want all our clients to have a comfortable and stress-free experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

January 24, 2024

They did what they were supposed to in a timely fashion. Recall was addressed and oil change accomplished. Recommendations made for additional service needed with quotes provided. More

by michfitzpatrick22
Recommend Dealer
Yes
Employees Worked With
Tim Gollitz
Jan 25, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hi, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please don't hesitate to reach out!

January 23, 2024

Very pleased with communication and promptness. The pick up and delivery of your vehicle is a great service. More

by CENGELKE-15
Recommend Dealer
Yes
Employees Worked With
Michael Wemmer, Michael Wemmer
Jan 24, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We can't wait to see you again, have a great day.

January 21, 2024

I appreciate the great customer service and professionalism. The video update of my vehicle inspection was helpful. More

by KSSCHULZ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Garbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hi there, it is our goal for all our staff to provide a positive customer experience and we’re glad you are satisfied. We do hope we can be of assistance in the future. Take care!

January 19, 2024

Price are too high. it’s disappointed me a lot which means the labour chargers are higher than expected. More

by Ravikanth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Gallitz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hi Ravi, we regret to hear that you had this experience with us. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Mike Wemmer, at 262-242-1100 so that we can make this right.

January 19, 2024

The quality of service is top notch. The waiting area is comfortable and the cup of coffee for he wait. Keep it up More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wemmer
Jan 20, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hi Charlie, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

January 18, 2024

Very thorough. Very pleased with the service provided and surprised with the video results shown, excellent job by the mechanic and staff at front desk. More

by KJENKINS9
Recommend Dealer
Yes
Employees Worked With
Michael Wemmer, Michael Wemmer
Jan 20, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hi, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

January 17, 2024

The staff were all courteous and pleasant to work with. A staff person checked on my needs while I was waiting for service to conclude. More

by GTGRAINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hello, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!

January 17, 2024

Super friendly staff in the Service Department. Salespeople always professional too. Fast Service and flexible schedules to fit in an oil change. More

by SUZMOPIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hi there, we're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!

January 17, 2024

My contact person was very pleasant and told me the necessary information I needed about my car repairs. More

by mdshort5503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Joy
Jan 20, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We can't wait to see you again, have a great day.

...
19
...