Gordie Boucher Village Ford of Thiensville - Service Center

Gordy Boucher services did a great job fixing my fender bender. Tim was a wealth of knowledge and gave me a good education on the insurance world and got me a fair settlement. They were also very smart to bender. Tim was a wealth of knowledge and gave me a good education on the insurance world and got me a fair settlement. They were also very smart to leave things open as once they got under the bumper they discovered damaged sensors. So very happy with the results ! I will return !! More

The tech Josh went above and beyond to diagnose and test the repair of my 21 MME. I am beyond pleased with his attention to detail and his thorough approach to my repair. He was great! the repair of my 21 MME. I am beyond pleased with his attention to detail and his thorough approach to my repair. He was great! More

Angela kept me informed about the situation. Boucher was able to get the part and fix my vehicle the next day. Very happy with the experience. Boucher was able to get the part and fix my vehicle the next day. Very happy with the experience. More

Tim was very courteous helpful and our tires were replaced quickly and efficiently! Great service! replaced quickly and efficiently! Great service! More

Angie and Tim go above and beyond to keep my car in good working order, I appreciate their concern very much. working order, I appreciate their concern very much. More

Boucher provides timely and efficient service. The staff is very friendly and helpful. Would recommend for sales and/or service. The staff is very friendly and helpful. Would recommend for sales and/or service. More

My Mustang was taking an overly long time to start blowing warm interior air although the engine's temperature gauge indicated a warm engine. Not a good issue going into winter. I called, talked t blowing warm interior air although the engine's temperature gauge indicated a warm engine. Not a good issue going into winter. I called, talked to Adam, and described the issue, suggesting that a system cooling flush might be in order. After hearing the details, he agreed with the cooling system flush idea, but just as a first step. He suggested that a thorough inspection of the cooling system was in order for my relatively high mileage vehicle. When I brought the car in for the appointment, I again relayed the issues to Tim. He agreed that a cooling system flush was long overdue, but also suggested a thorough cooling system inspection. He said, although the temperature gauge showed a normal warm engine temperature, there might still be additional issues causing the lack of warm air generation. Later that day, Tim called with the diagnosis. There was a steady coolant leak around the manifold and due to that leak, the coolant level was excessively low. He said that even with the low coolant level, the engine temperature gauge could still show a normal operating temperature--until the coolant would become so low as to potentially damage the engine. Glad I didn't wait on this situation any longer and I always appreciate Boucher's service department for their thorough analysis, explanation and their do-it-right-the-first-time correction of these issues. Our family's confidence in their quality of service is the reason we feel comfortable driving our well cared for, but relatively higher mileage vehicles. Thanks Adam and Tim. More

My last visit was for a oil change I asked service advisor for the technician to check a fuse for the radio was told this was done by a different technician and it would be a long wait and over $100 advisor for the technician to check a fuse for the radio was told this was done by a different technician and it would be a long wait and over $100 just to check a fuse I might have to visit a different mechanic More

Excellent service , good follow up. Anthony Garbo turned my impression of your service completely around 180 degrees , took an initial bad experience and improved it to now I will us Anthony Garbo turned my impression of your service completely around 180 degrees , took an initial bad experience and improved it to now I will use your service department for both of our two Ford Escapes.. Thanks Anthony!! More

They take care of me, I so much appreciate the service team. Great people who I trust team. Great people who I trust More