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Gordie Boucher Village Ford of Thiensville - Service Center

Thiensville, WI

4.8
695 Reviews

695 Reviews of Gordie Boucher Village Ford of Thiensville - Service Center

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May 25, 2025

I purchased a set of four tires last year. was told my tire lug nuts needed to be replaced at recent Service. I was not shone any problem with the lug nuts. More

by popearl15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mike Wemmer Service Manager 262-242-1100

May 21, 2025

Outstanding service. Had a preexisting issue that came about and we took it in and they fixed everything on them. The salesman Zeke is fantastic More

by GREGMEROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hirak Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ezekiel
May 21, 2025 -

Gordie Boucher Village Ford of Thiensville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Village Ford of Thiensville, we look forward to having you as a valued customer for many years to come! Mike Wemmer Service Manager 262-242-1100

May 21, 2025

The dealer figured out what I needed done and did a perfect job doing it. The vehicle was fixed properly and no on will see any thing what happened to it. The repair looks fantastic. More

by DAVE53223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Wisner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Gordie Boucher Village Ford of Thiensville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Village Ford of Thiensville! Mike Wemmer Service Manager 262-242-1100

May 09, 2025

I originally dealt with Tim but some of my follow up calls were Paul’s . Both were very helpful when I asked questions and responded with updates on the progress of my auto. We are satisfied with the re More

by Robertgbernau
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Paul Wisner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim ( body repair)
May 09, 2025 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mike Wemmer Service Manager 262-242-1100

May 08, 2025

Really great service and always happy with the work. Promptly get you in, and reasonable price! REALLY satisfied!!! More

by Ric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Gordie Boucher Village Ford of Thiensville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Village Ford of Thiensville. We look forward to having you as one of our valued customers for many more years to come! Mike Wemmer Service Manager 262-242-1100

May 05, 2025

Great people in the service department. Best service department you can ask for. Great Great ?? More

by Wendelburg4
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Carr
May 05, 2025 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Wemmer Service Manager 262-242-1100

May 04, 2025

They recorded my name wrong, they could not find me in their system No one cared to fix the issue when I asked. Poor communication. No one pays attention to details. More

by Bgaddour
Recommend Dealer
No
Employees Worked With
Angela Carr
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Carr
May 07, 2025 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mike Wemmer Service Manager 262-242-1100

May 02, 2025

Did a great job repairing my vehicle. Kept me well informed on progress. They are my go to body shop. Hope I don’t need them too much. More

by seniorbikeboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Gordie Boucher Village Ford of Thiensville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Wemmer Service Manager 262-242-1100

April 29, 2025

Angela is fantastic! Whenever, I come in she is in good spirits, helpful and great to work with. More

by GEORGESLADKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Gordie Boucher Village Ford of Thiensville responded

George, we are very happy to hear that Angela provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Wemmer Service Manager 262-242-1100

April 26, 2025

Everyone I dealt with was very good and everyone was informative and on time. The video sent was a nice touch to explain what they found More

by Ddalpaos3
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Carr
Apr 26, 2025 -

Gordie Boucher Village Ford of Thiensville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Village Ford of Thiensville to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Wemmer Service Manager 262-242-1100

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