Gordie Boucher Village Ford of Thiensville - Service Center

After I unexpectedly encountered a 15 MPH speed bump that Milwaukee placed in the middle a 25 MPH residential street--rather than actually enforcing their own traffic laws--I dropped off my Mustang after dri Milwaukee placed in the middle a 25 MPH residential street--rather than actually enforcing their own traffic laws--I dropped off my Mustang after driving home--very slowly. Next day I talked to Adam about the situation. He suggested a full front-end and suspension inspection. I agreed. Later, Service Technician, Justen, sent me a detailed video with the results of his inspection. Surprisingly, all components were solid and roadworthy. He suggested a front-end alignment, but otherwise, no other damage or repairs needed. Great. Within a few hours, Angie called and pronounced it ready for my pickup. Later that day, I stopped by to buy an additional spare Mustang key fob. Mr. Bauer from parts actually walked out to my car with the fob to assure it worked and programmed it before charging me for the part. Very helpful. On my way out, I talked with Tim who gladly scheduled a Works appointment for my truck in the following week. Quite a team effort providing exceptional customer service from Boucher Village Ford's Service and Parts departments. Thanks everyone. More

The service department has been very helpful with issues I was having with my vehicle. The complimentary pick up/drop off service has been a great help as well. I was having with my vehicle. The complimentary pick up/drop off service has been a great help as well. More

I wish that service would leave a mileage sticker on the windshield after my oil changes. windshield after my oil changes. More

I told dealer what I was looking for. Either order or find a truck. We ordered. Took 3 months but that was good. Very helpful. Either order or find a truck. We ordered. Took 3 months but that was good. Very helpful. More

Great communication and top quality work. They made sure that everything was as good as new before they returned it. They made sure that everything was as good as new before they returned it. More

Kept in constant communication and went above expectations in ensuring I was taken care of. expectations in ensuring I was taken care of. More

I purchased a set of four tires last year. was told my tire lug nuts needed to be replaced at recent Service. I was not shone any problem with the lug nuts. was told my tire lug nuts needed to be replaced at recent Service. I was not shone any problem with the lug nuts. More

Outstanding service. Had a preexisting issue that came about and we took it in and they fixed everything on them. The salesman Zeke is fantastic Had a preexisting issue that came about and we took it in and they fixed everything on them. The salesman Zeke is fantastic More

The dealer figured out what I needed done and did a perfect job doing it. The vehicle was fixed properly and no on will see any thing what happened to it. The repair looks fantastic. perfect job doing it. The vehicle was fixed properly and no on will see any thing what happened to it. The repair looks fantastic. More

I originally dealt with Tim but some of my follow up calls were Paul’s . Both were very helpful when I asked questions and responded with updates on the progress of my auto. We are satisfied with the re calls were Paul’s . Both were very helpful when I asked questions and responded with updates on the progress of my auto. We are satisfied with the results and the porting of the outside More