Gordie Boucher Village Ford of Thiensville

The service is excellent. The people in service, Angie and Tim, are amazing. Thorough, cost effective, and kind. We have three cars that we bought and are serviced at Gordie Boucher, we keep coming back b and Tim, are amazing. Thorough, cost effective, and kind. We have three cars that we bought and are serviced at Gordie Boucher, we keep coming back because of excellence. More

Great staff to work with. Knowledgeable, personable, Mark has been a long time fixture at Ford and understands what we are looking for. Went out of his way to make sure we had a vehicle we could drive. Mark has been a long time fixture at Ford and understands what we are looking for. Went out of his way to make sure we had a vehicle we could drive. He even brought in the vehicle from Janesville dealership, which we ended up purchasing. More

I've worked with Village Ford for over 30 years! I love the personalized service. They always find the specific vehicle that I'm looking for. The service department gives honest feedback with my service an the personalized service. They always find the specific vehicle that I'm looking for. The service department gives honest feedback with my service and repairs. More

I made an appointment to have my Explorer's rear parking assist and backup camera repaired as well as a Works oil change. During the course of the Works multi point inspection, they noticed a rear pinion s assist and backup camera repaired as well as a Works oil change. During the course of the Works multi point inspection, they noticed a rear pinion seal leak. Angie called with an estimate and offered a loaner as they needed to keep my truck at least overnight for parts. Next day, the Explorer was good as new. I forgot to inquire about possible service coupons, or specials, but when I looked at the invoice, Angie had already applied all applicable coupons specials and discounts available--without me even asking. This is truly a high quality, customer-focused operation. Thank you, Angie. We drive clean, but high mileage cars that we purchased new and rely on Service Manager Kevin, Angie and Tim to keep them in top operating condition for our family. The hallmarks of their service offering are exceptional customer focus, high quality, reasonably priced repairs and pleasant demeanor. All in all, they deliver excellent automotive service value. More

Sales guys are way too chatty. But they do know what they are talking about. Been a customer since 1980. Service department is the best it’s ever been. Don’t get rid of anyone. are talking about. Been a customer since 1980. Service department is the best it’s ever been. Don’t get rid of anyone. More

We are always treated like a new customer. They are friendly and very good workers in getting your car out quickly. They have drinks available and snacks. friendly and very good workers in getting your car out quickly. They have drinks available and snacks. More

All of the people in service are very helpful and courteous and do all they can to help. My only reason for the 4 star instead of the 5 star rating is l never give the highest rating. Even though courteous and do all they can to help. My only reason for the 4 star instead of the 5 star rating is l never give the highest rating. Even though they all do a GREAT job and Angie finds some discount, the company may be able to help senior prices. More

Best service department I have experienced in 50yrs of purchasing cars. Angela and Tim are the best! Sales and Service departments are very good. Very friendly people. purchasing cars. Angela and Tim are the best! Sales and Service departments are very good. Very friendly people. More

The service writers and techs were very friendly and helpful. There was a short wait time and professional employees. Would recommend this shop to friends and family. helpful. There was a short wait time and professional employees. Would recommend this shop to friends and family. More

Rick in the body shop was easy to work with and did a great job on the repairs/body work that was required. Thanks again! great job on the repairs/body work that was required. Thanks again! More