Gordie Boucher Lincoln of West Allis - Service Center

Poor Service...Caused Me to Get Towed In June of 2019 I took my Lincoln MKS to Boucher for an oil change along with the inspection that comes with it. On September 13th, while traveling on In June of 2019 I took my Lincoln MKS to Boucher for an oil change along with the inspection that comes with it. On September 13th, while traveling on the Indiana Turnpike the car wouldn't start after stopping at a Rest Area. We lifted the cap on the battery terminals and it was completely filled with corrosion. It takes many months to accumulate that amount of corrosion and it stunned the tow truck driver, saying he'd never seen anything like that, especially on a Lincoln. He towed us 7 miles to the nearest dealership and we arrived just 15 minutes after the service department had closed on a Friday. We were finally able to get a loaner because the sales manager felt so bad for us being stranded. (Rental cars were booked for the weekend) So we left the MKS at this dealership for the weekend, they happened to get a new part and install it by 1pm on Monday (3 days later) so we could drive home to Milwaukee. I missed a day of work because of this delay. ALL OF THIS BECAUSE THEY FAILED TO CHECK THE BATTERY DURING THE INSPECTION. So yesterday my husband takes the car back to Boucher for another oil change. He addresses the Service Manager about the previous issue expecting some sort of apology, but instead was given a shrug and told his employee to check the battery under his breath. This is our second Lincoln from this dealership and we love working with Gus in Sales, but this was just too much. This Service Manager lacked any sort of customer service or accountability for his staff's work. That's the end of our relationship with this dealership. More

MKZ Service Work The folks at Boucher Lincoln are always great to work with because they are attentive to detail and follow through on what they promise. Also, we look The folks at Boucher Lincoln are always great to work with because they are attentive to detail and follow through on what they promise. Also, we look forward to the “friendly attention” we get from Dawn Kelly and others when we visit. More

Lincoln Nautilus Service and Repair of Unknown vibration I couldn’t be happier with the Boucher Service TEAM experience. The service manager went on a 15 minute drive with me to try and help identify what i I couldn’t be happier with the Boucher Service TEAM experience. The service manager went on a 15 minute drive with me to try and help identify what i thought to be a rather benign off and on small subtle vibration that was hard to detect. He took notes, noted that we were driving on wet pavement with more noise than usual on dry pavement when it is more noticeable. He and Brian(my service rep) decided to keep an extra day to wait to drive it on dry pavement with the tech. The gave me a loaner and said to check back tomorrow by end of day as they needed to fit it in. Perfectly happy with that!!! Honestly, i thought it was my imagination and figured it was “road noise” and i wasted their valuable time. I was wrong and they were right. Turned out it was a bearing in the rotor or hub or something. they replaced it and I was good to go! Thank you Boucher Service TEAM for truly “ Riding with me every mile”. -Arnold “Bruce” Kuhs More

Excellent service As always, great service and friendly personnel! Over the years I’ve come to think of Boucher Lincoln as e tended family! Than you and Merry Christmas As always, great service and friendly personnel! Over the years I’ve come to think of Boucher Lincoln as e tended family! Than you and Merry Christmas! More

Having both of my vehicles serviced at Boucher Lincoln has made my life so convenient! I trust them and won’t go anywhere else for service! has made my life so convenient! I trust them and won’t go anywhere else for service! More

GOOD d You need to rise your trade in prices. My 2017 Lincoln Continental with 28,000 miles is worth more then they gave me on a 2019 or 2020 with the same S You need to rise your trade in prices. My 2017 Lincoln Continental with 28,000 miles is worth more then they gave me on a 2019 or 2020 with the same SPEC. RED WITH CLEARCOAT. More

Warranty work Overall it was a good experience. One minor problem was not getting my vehicle back as originally promised due to the repair technician discovering an Overall it was a good experience. One minor problem was not getting my vehicle back as originally promised due to the repair technician discovering and additional part that was required to complete the repair. Service writer Dawn Kelly was a pleasure to work with and a credit to your team. More

Excellent service My battery died. As a single woman, I called Geordie Boucher. They gave me a phone number to call for a tow and the car arrived at Boucher’s dealers My battery died. As a single woman, I called Geordie Boucher. They gave me a phone number to call for a tow and the car arrived at Boucher’s dealership by noon on a Saturday. The service dept. was scheduled to close at 1 PM; instead, the service writer and technicians stayed an hour extra to repair the posts, clean off corrosion, and replace the battery. I had a working car by 3. Absolutely great service. More

Thank You Been going here for over 15 years for my Lincoln purchases and services (6 vehicles). It's a great crew at GBL of West Allis. Thank you! Been going here for over 15 years for my Lincoln purchases and services (6 vehicles). It's a great crew at GBL of West Allis. Thank you! More

Repairs and maintenance work I went to Gordie Boucher Lincoln to have work done on my car. They were very pleasant and kept me very well informed of the progress. They provided me I went to Gordie Boucher Lincoln to have work done on my car. They were very pleasant and kept me very well informed of the progress. They provided me with an estimate for parts and labor and the cost came in slightly under the estimate. Staff was great and the loaner vehicle was very nice as well. Highly recommended them. More