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Gordie Boucher Lincoln of West Allis - Service Center

West Allis, WI

4.7
847 Reviews

847 Reviews of Gordie Boucher Lincoln of West Allis - Service Center

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August 13, 2020

The service department did an excellent job of completing the warranty work on my vehicle. They provided a brand new vehicle to drive (only 2300 miles on it) while I waited for the repair. More

by JEFF0110
Recommend Dealer
Yes
Employees Worked With
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the review, Jeff!

August 13, 2020

I am extremely satisfied with the body work, and also I am extremely satisfied with the body work, and also the top notch customer service in body shop. My vehicle looks brand new again. Thanks! More

by BOBBYU
Recommend Dealer
Yes
Employees Worked With
Joe, in body shop.
Aug 21, 2020 -

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing, Bobby!

July 30, 2020

Excellent Communication Work and the costs were clearly explained. Rich went over everything and the work performed was completed before the estimated time. Overall, an enj More

by JOBERST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None, Rich Czebotar
Aug 21, 2020 -

Gordie Boucher Lincoln of West Allis responded

We are glad you had an enjoyable experience with us!

July 23, 2020

Brian in service - he is exemplary! Boucher service is outstanding, especially when there is a 1-to-1 relationship. Dawn didn’t know me and it was evident. More

by TMDCOLLINS
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kent Jacobsen
Aug 24, 2020 -

Gordie Boucher Lincoln of West Allis responded

Thank you for sharing! We hope to see you again in the future!

July 22, 2020

Oil change, tire rotation Professional Service, courteous, timely, friendly. Worked with Dawn who has always been very expedient in taking care of her customer. Totally pleas More

by SFISCHER4826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kent Jacobsen, Rich Czebotar
Aug 24, 2020 -

Gordie Boucher Lincoln of West Allis responded

We are thrilled you were satisfied with your service here at Boucher!

July 22, 2020

Brakes issue Great work done on my 18 Nav L, Very efficient and all there concerned that the work gets done properly. Went beyond to get some additional work done More

by INFO78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing your review with us!

July 16, 2020

When I was at the desk to check in for car car service Skip me and help the person behind me. If I go back I’m asking go through Dawn because she more professional than the person I spoke to More

by DSBATS
Recommend Dealer
No
Employees Worked With
Kent Jacobsen
Jul 20, 2020 -

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to leave us a review on your recent experience with us. At your earliest convenience, please reach out to our Service Manager, Roy Regar, at 414-327-6000 so we can discuss this further with you and make things right.

July 16, 2020

Good experience again We have purchased two Lincoln’s from Gordie Boucher dealership. We have never had a problem with the dealership. Please don’t expect me to come up w More

by DKHOERIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Czebotar
Aug 24, 2020 -

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to write this positive review!

July 10, 2020

Navigator Electrical Issue Wife's new Navigator was experiencing an electrical issue in which the battery would be drained down in two days. Service department worked with the More

by Liam Kzindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gus Hollo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Gordie Boucher Lincoln of West Allis responded

We are glad we could resolve the electrical issue you were experiencing in your Lincoln, Liam! Please reach out if there is anything else we can do for you moving forward!

July 09, 2020

Dawn and the service team were very helpful and worked very quickly. I was thankful for their work. They diagnose the problem quickly and corrected it More

by kerrtdma
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Gordie Boucher Lincoln of West Allis responded

Thanks for the review!

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