Gordie Boucher Lincoln of West Allis - Service Center

We started off on the wrong foot because I was early. Told I had to wait 10 minutes till the appointment time. My motto: If you're not early or late. Thing improved after that. Job was done in a timely f Told I had to wait 10 minutes till the appointment time. My motto: If you're not early or late. Thing improved after that. Job was done in a timely fashion and I was thanked. More

Dawn the service consultant was very personable engaging in a real conversation, which was a welcome change for me from other customer service people I have dealt with from other unrelated businesses, where in a real conversation, which was a welcome change for me from other customer service people I have dealt with from other unrelated businesses, where brevity is the norm. More

Always a good experience!!! Totally satisfied!! Thank You!! My car never requires anything more than oil changes or tire rotation..that says a lot compared to what we have with other vehicles!! You!! My car never requires anything more than oil changes or tire rotation..that says a lot compared to what we have with other vehicles!! More

Brian the service consultant was very knowledgeable and helpful. Definitely very customer orientated. To be truthfully honest we were not happy with Boucher until then. helpful. Definitely very customer orientated. To be truthfully honest we were not happy with Boucher until then. More

Visit was for 2 recalls. The repairs did not take as long as estimates which was appreciated. Another recall was identified but parts were not available to address it. # of recalls is a concern. Is qu long as estimates which was appreciated. Another recall was identified but parts were not available to address it. # of recalls is a concern. Is quality slipping? More

Service staff are very kind, patient, and professional. They work diligently to understand your needs and meet them. My vehicle is kept clean and protected while service work is performed. They work diligently to understand your needs and meet them. My vehicle is kept clean and protected while service work is performed. More

The Service Advisor greeted me immediately as I drove in and wrote up the order immediately and showed me where the waiting lounge was, even though I have been a customer for several years but he made sure and wrote up the order immediately and showed me where the waiting lounge was, even though I have been a customer for several years but he made sure I knew where it was anyway. They had my vehicle in to start the service shortly after i went to the waiting lounge. Service was prompt, complete and my automobile was washed as part of the service. All service greeters had their face masks on and on properly which was comforting to see. I was impressed with all facets of the visit to Boucher Lincoln. ****Just one added note regarding health safety at Boucher Lincoln: I found the service department employees to all be following the Virus health guidelines but when I walked onto the sales floor it was totally different standards. Some sales personnel had no face mask at all visible; some had them on but didn't cover their nose so therefore were ineffective and maybe 2 or 3 was wearing a face mask properly. The Sales floor employees lack of health standards were disturbing. More

Service department did a great job. Ken was excellent and the pick up service was great. Will bring my car back for service. Gordie Boucher always treats me right!!!!!! the pick up service was great. Will bring my car back for service. Gordie Boucher always treats me right!!!!!! More

Great service as usual. No problems. Everyone did a nice job. I came in for an oil change and tire rotation. Very good. Thanks fo job. I came in for an oil change and tire rotation. Very good. Thanks fo More