Gordie Boucher Lincoln of West Allis - Service Center

My appt for an oil change was scheduled for 9:00am. They called at 9:40am to recommend my engine filter be replaced. I said great. She said she would text me when car was ready. It was 12:46pm and They called at 9:40am to recommend my engine filter be replaced. I said great. She said she would text me when car was ready. It was 12:46pm and I had not heard anything. I called and she said the car was ready, but forgot to message me. Not a problem, I told her I would be there in 10 mins to pick up my vehicle. I get there and tried to checkout but my paperwork was not at cashier desk. She pages Randi and she never responds or comes to checkout area. I finally told them I really had to get going b/c I had to pick up my kiddos and had a 50 min drive ahead of me. She finally comes with my paperwork. I checkout, but they can’t find my key fab. She goes in the back and comes back to tell me they never put on the engine filter. I had just paid for it. She offered me water, but I told her I had to get going b/c I had a 50 min commute to go pick my kids up from school. I asked for my car and if they could just refund me for the filter. She said it would be two mins and ran out the door. She came back promptly, but the wait time was ridiculous. It took me 28mins to checkout. I get they are under construction, but it was so disorganized. An oil change should not take over 4 hours and checkout should not take 28 mins. I will hopefully find another Lincoln dealership in Madison, but I am apprehensive due to the service I received at this location. More

Excellent support and follow up. Would highly recommend for having a great experience. Thank you Gordie Boucher Lincoln of West Allie. Would highly recommend for having a great experience. Thank you Gordie Boucher Lincoln of West Allie. More

I tried to schedule an oil change. I found I wasn't able to schedule one for a couple weeks. I needed one sooner, so I drove to the dealership the next morning. After explaining my sit I found I wasn't able to schedule one for a couple weeks. I needed one sooner, so I drove to the dealership the next morning. After explaining my situation the service manager took my car and said they would get it in and call me when they were finished. They called later that afternoon to inform me it was finished. Everything was completed as expected. More

They were very accommodating while I was trying to buy my car from out of state. Very friendly, and answered a lot of questions for me. car from out of state. Very friendly, and answered a lot of questions for me. More

Dawn was great. Working in such close quarters isn’t easy. She was very cheerful and accommodating Working in such close quarters isn’t easy. She was very cheerful and accommodating More

Great service and communication. Always a pleasure going to Boucher. Can’t wait to see what the updated building will look like. Always a pleasure going to Boucher. Can’t wait to see what the updated building will look like. More

Dawn ALWAYS makes my visit pleasant! She is always smiling, and answers EVERY question clearly. She is always smiling, and answers EVERY question clearly. More

They did not do the tire rotation. not happy about that it was Supposed to be done not happy about that it was Supposed to be done More

Was courteous, was on time, work was completed to my satisfaction. SWA the value in the cost satisfaction. SWA the value in the cost More

Randi was very friendly and helpful as all the service advisors are. I purchased my car at Boucher and will continue to service it there. advisors are. I purchased my car at Boucher and will continue to service it there. More