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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,126 Reviews
Call Service Center (262) 415-2436

1,126 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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May 23, 2025

Our experience from start to finish with all departments was great. Would definetly Consider buying from Gordie Boucher again. More

by RESTINAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Baackes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zizelman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milan Fridl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Cesar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls! Alex Hienz Service Manager 262-225-9010

May 22, 2025

Friendly and to the point Service with a smile. Joking and friendly with staff and customers More

by WILATINA
Recommend Dealer
Yes
Employees Worked With
Errick Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Errick Clay
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May 22, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Alex Hienz Service Manager 262-225-9010

May 21, 2025

Great communication courteous professional knowledgeable will recommend there Auto Service Dept to all my Family and friends More

by deaconstott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Hienz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Hienz Service Manager 262-225-9010

May 14, 2025

It’s ridiculous to charge th at kind of money for a clutch that has been nothing but problems for us. Tired of the reprogramming and replacement xx. Will never buy a ford again or go there for service More

by herbo0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Krueger
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Herb, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Alex Hienz Service Manager 262-225-9010

May 13, 2025

My advisor greeted me quickly and did a great job of keeping me informed. The repair was made on time as promised which I appreciate More

by Nimzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelo
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May 13, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Menomonee Falls to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Hienz Service Manager 262-225-9010

May 09, 2025

Vehicle was worse after we picked it up then when we dropped it off. Had to take off work to bring it back in to be repaired from the service More

by Kufahl
Recommend Dealer
No
Employees Worked With
Errick Clay
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Errick Clay
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May 14, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Alex Hienz Service Manager 262-225-9010

May 08, 2025

I had a question regarding an invoice for previous repairs done and contacted the service manager via email. The response was almost immediate and he answered my inquiry to it. Very professional and o More

by Steve S.
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Hienz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Alex Hienz Service Manager 262-225-9010

May 06, 2025

The Best in the Whole Milwaukee thanks for helping me oil changes Brakes what ever More

by Edogg7118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Schiewe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Hienz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Errick Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Knabe
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May 06, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Alex Hienz Service Manager 262-225-9010

May 02, 2025

Things went well. Robert took care of me well. He seemed to have a lot on his plate lately in every interaction I had with him. More

by Robert.j.skog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Hienz Service Manager 262-225-9010

May 02, 2025

Friendly service and good communication. Errick relayed a slight problem with processing paperwork in good time. More

by Rcolo1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Errick Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Alex Hienz Service Manager 262-225-9010

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