Gordie Boucher Ford of Menomonee Falls - Service Center

I’ve asked for a call back for 3 days in a row. No call…It’s a simple question but the lack of response really says all I need to know about their customer service No call…It’s a simple question but the lack of response really says all I need to know about their customer service More

Horrible. The fix to my vehicle is still not acceptable and the service manager did not show up for a scheduled appointment that he suggested. He also never ca The fix to my vehicle is still not acceptable and the service manager did not show up for a scheduled appointment that he suggested. He also never called to say he could not make the appointment. I find that rude and disrespectful. This was after he called me to try and make the situation right. This was also after the 2nd time the dealership replaced the part. More

Tim is an excellent service advisor. It was a pleasure working with. The new facility is exciting and will be a huge upgrade from the current place. It was a pleasure working with. The new facility is exciting and will be a huge upgrade from the current place. More

As always, Charles and his team took excellent care of me and my vehicle. They go above and beyond making sure my concerns were handled and it was clean when I got it back. and my vehicle. They go above and beyond making sure my concerns were handled and it was clean when I got it back. More

When I receive the bill, the price was different from the advertised price. I was overcharged by more than $100. Also, a part that I ordered in the parts department was $19.95 and when they wrote it on the i advertised price. I was overcharged by more than $100. Also, a part that I ordered in the parts department was $19.95 and when they wrote it on the invoice, they charged me $34.95. I have called twice in regards to getting a credit on my credit card and have never heard back from them. This is poor business. The only thing that I can say is very good about the dealership is there valet service? They are very professional and pleasant to speak with. More

Robert always provides excellent service. He keeps us well informed throughout the repair process and answers all of our questions. He keeps us well informed throughout the repair process and answers all of our questions. More

Great service nice customer lounge great shuttle repeat repeat repeat repeat repeat repeat repeat repeat repeat repeat repeat repeat repeat repeat repeat repeat repeat repeat repeat More

Very happy with service and ease of setting up the the time for the service. time for the service. More

I explained my vehicle issue to Robert and he was able to set up a time for a timely repair set up a time for a timely repair More

Oil change (the works) took longer than expected. It took 1 1/2 hours. Staff was friendly and apologized for the delay. It took 1 1/2 hours. Staff was friendly and apologized for the delay. More