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Gordie Boucher Ford of Menomonee Falls - Service Center
Menomonee Falls, WI
1,101 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,101 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center
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March 02, 2025
I have three Ford vehicles. I took in the Explorer for an oil change and coolant flush. I showed up just as they were closing to drop it off for a few days. Everyone ignored me I took in the Explorer for an oil change and coolant flush. I showed up just as they were closing to drop it off for a few days. Everyone ignored me as I stood there. (Not even a “hey we’re closed drop the keys in the box and fill out the slip”) so that was disappointing. A few days later I picked up the explorer and asked for an estimate for front u-joint on my F-250. I also scheduled an oil change with Fuel Filters on my F-350. They said they couldn’t squeeze in the fuel filters this round which was fine. I never received the estimate for the F-250 u joints. I brought in my F-350 for an oil change, got there and they said they couldn’t do the tire rotation since it is a dually. (They took the vin right away when I scheduled the oil change so they knew it was a dually) I asked why not and they said that i would need to do that with the truck center and he looked across the garage to the other guy at the desk across the way. Annoyed I left to finish the rest of my day. 30 minutes goes by and the dealer calls me, asking if I wanted the fuel filters done. I said yea, but they said they couldn’t get them done in time. He said he would call me back if they could fit them in. I never heard back, just that the truck was done a few hours later. Fuel filters were not changed. Across the 2 vehicles that got in for service the updates from the dealer were kinda cryptic and didn’t make much sense. Overall very meh. More
by ninmann.j
Verified Customer
February 28, 2025
This dealership didn’t resolve any of my issues with my vehicle when I picked it up after being there almost 3 weeks never figured out anything and on my drive to bring it to another dealership the vehicle vehicle when I picked it up after being there almost 3 weeks never figured out anything and on my drive to bring it to another dealership the vehicle had the same issue as I brought it to them for to look at and now they are been great with calling me back and giving me updates on the vehicle. I would not recommend this service department to anyone. They wouldn’t return calls or said they were going to drive the vehicle on said day and the vehicle never moved. More
by BDIEDERICH
February 28, 2025
Robert and crew very helpful. I know my repair situation was challenging. Kept me informed. I know my repair situation was challenging. Kept me informed. More
by Mjgreulich
February 27, 2025
Robert was very helpful from getting my appointment scheduled, knowing I was waiting for my car and got me out in a timely manner. He also help set up my next appointment. I will continue to work with scheduled, knowing I was waiting for my car and got me out in a timely manner. He also help set up my next appointment. I will continue to work with him. Pam More
by PJG0417
February 26, 2025
I had my car towed in for service earlier this month after an ice accident. Angelo was in regular contact with me providing updates on the repair process. after some hurdles with the insurance adjusters after an ice accident. Angelo was in regular contact with me providing updates on the repair process. after some hurdles with the insurance adjusters they were able to get me all OEM parts and my car back to 100% again. More
by gjspanos
Employees Worked With
February 26, 2025
Quick and efficient service. Even upgraded a vehicle recall I did not know about.thanks Even upgraded a vehicle recall I did not know about.thanks More
by JKISER1
February 22, 2025
Great service. Good at explaining what needs to be done. Easy to book an appointment and very timely repaires. Good at explaining what needs to be done. Easy to book an appointment and very timely repaires. More
by TIM
February 19, 2025
Everything went well as expected with Boucher and the rest of the team great work rest of the team great work More
by RAASMONDY84
Employees Worked With
February 11, 2025
Quick service, did not give up when technician did not hear the noise I had come in for. hear the noise I had come in for. More
by rlraymond8215
Employees Worked With
