Gordie Boucher Ford of Menomonee Falls

You broke my car in July. Bob wouldn’t agree to diagnose without charging me. Bob wouldn’t agree to diagnose without charging me. More

The tech was very pleasant and knowledgeable. He explained all the work he did and the view he sent was informative. He explained all the work he did and the view he sent was informative. More

Everybody I dealt with, was friendly, professional, and very knowledgeable. I felt like I was treated like family. A very pleasant experience. I'll never go anywhere else, again. I have encouraged seve very knowledgeable. I felt like I was treated like family. A very pleasant experience. I'll never go anywhere else, again. I have encouraged several friends to shop there. More

I have three Ford vehicles. I took in the Explorer for an oil change and coolant flush. I showed up just as they were closing to drop it off for a few days. Everyone ignored me I took in the Explorer for an oil change and coolant flush. I showed up just as they were closing to drop it off for a few days. Everyone ignored me as I stood there. (Not even a “hey we’re closed drop the keys in the box and fill out the slip”) so that was disappointing. A few days later I picked up the explorer and asked for an estimate for front u-joint on my F-250. I also scheduled an oil change with Fuel Filters on my F-350. They said they couldn’t squeeze in the fuel filters this round which was fine. I never received the estimate for the F-250 u joints. I brought in my F-350 for an oil change, got there and they said they couldn’t do the tire rotation since it is a dually. (They took the vin right away when I scheduled the oil change so they knew it was a dually) I asked why not and they said that i would need to do that with the truck center and he looked across the garage to the other guy at the desk across the way. Annoyed I left to finish the rest of my day. 30 minutes goes by and the dealer calls me, asking if I wanted the fuel filters done. I said yea, but they said they couldn’t get them done in time. He said he would call me back if they could fit them in. I never heard back, just that the truck was done a few hours later. Fuel filters were not changed. Across the 2 vehicles that got in for service the updates from the dealer were kinda cryptic and didn’t make much sense. Overall very meh. More

Robert and crew very helpful. I know my repair situation was challenging. Kept me informed. I know my repair situation was challenging. Kept me informed. More

This dealership didn’t resolve any of my issues with my vehicle when I picked it up after being there almost 3 weeks never figured out anything and on my drive to bring it to another dealership the vehicle vehicle when I picked it up after being there almost 3 weeks never figured out anything and on my drive to bring it to another dealership the vehicle had the same issue as I brought it to them for to look at and now they are been great with calling me back and giving me updates on the vehicle. I would not recommend this service department to anyone. They wouldn’t return calls or said they were going to drive the vehicle on said day and the vehicle never moved. More

Robert was very helpful from getting my appointment scheduled, knowing I was waiting for my car and got me out in a timely manner. He also help set up my next appointment. I will continue to work with scheduled, knowing I was waiting for my car and got me out in a timely manner. He also help set up my next appointment. I will continue to work with him. Pam More

I had my car towed in for service earlier this month after an ice accident. Angelo was in regular contact with me providing updates on the repair process. after some hurdles with the insurance adjusters after an ice accident. Angelo was in regular contact with me providing updates on the repair process. after some hurdles with the insurance adjusters they were able to get me all OEM parts and my car back to 100% again. More

Quick and efficient service. Even upgraded a vehicle recall I did not know about.thanks Even upgraded a vehicle recall I did not know about.thanks More

I had a great experience with there whole team. My sales guy Jeff was awesome. My sales guy Jeff was awesome. More