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Gordie Boucher Ford of Menomonee Falls

Menomonee Falls, WI

4.6
1,710 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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N81 W12920 Leon Rd

Menomonee Falls, WI

53051

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Showing 1,710 reviews

November 12, 2025

Zero communication. Had to several times reach out to them to get any information. Was told a loaner vehicle was available but then the next day told no. Inquired about More

by Maxto1992
Recommend Dealer
No
Employees Worked With
Tim Cesar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Cesar
November 10, 2025

It took too long to get the work completed. I understand the insurance complicated things but I still feel it was too slow More

by FISCHERPETHKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelo Gagliano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Melvin Ehnert melvin.ehnert@boucher.com

November 05, 2025

Fast and reliable Love the service of drop off and pick up Top notch staff More

by Kmarker1961
Recommend Dealer
Yes
Employees Worked With
Norma Ocasio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norma Ocasio
Nov 05, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Melvin Ehnert melvin.ehnert@boucher.com

November 05, 2025

Robert in service department is excellent, he always makes my appointments so easy, makes sure all my needs and requests are met, very easy to work with and always provides excellent service, very pleas More

by CHERYLLEELEMKE
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Krueger
Nov 06, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Melvin Ehnert melvin.ehnert@boucher.com

November 05, 2025

Been a long time customer with Boucher Ford in Menomonee Falls and Boucher Lincoln in West Allis and have never been disappointed! More

by ltbilly
Recommend Dealer
Yes
Employees Worked With
Alicia Bey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Bey
Nov 06, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Menomonee Falls. We look forward to having you as one of our valued customers for many more years to come! Melvin Ehnert melvin.ehnert@boucher.com

October 18, 2025

Every person (except Tim) was crabby and didn't seem to want to help me. More

by TM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Cesar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Kerby
Oct 20, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to leave us this feedback. I will share your comments with the team. Melvin Ehnert melvin.ehnert@boucher.com

October 17, 2025

New facilities are really nice, but my oil change took 2 hours. Service took too long More

by kaleighellis95
Recommend Dealer
Yes
Oct 18, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Providing a positive experience is our top priority, Kaleigh, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Melvin Ehnert melvin.ehnert@boucher.com

October 17, 2025

Excellent experience! There was no pushy salesperson or pressure to purchase the vehicle. I was given the time needed to make my own decision. More

by BCUTLER0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Jubran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrianna Mayen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jeff Samp General Sales Manager 262-225-9010

October 15, 2025

Great people at a great price. Always making sure you are happy and understand. Thanks More

by Cfdiehnelt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Cesar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Kerby
Oct 15, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Menomonee Falls to be a positive one. Please don't hesitate to reach out if you need anything else. Melvin Ehnert melvin.ehnert@boucher.com

October 14, 2025

Had to call too many times because my calls were not returned. Calling a customer back after they leave a message is always appreciated. The customer should not have to call you back. More

by Lester.hutchins
Recommend Dealer
Yes
Employees Worked With
Charles
Oct 15, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Lester, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Melvin Ehnert melvin.ehnert@boucher.com

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