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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.5
1,080 Reviews

1,080 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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March 12, 2020

20,000 mile service Great customer service. My car was in and out in under an hour. Friendly and knowledgeable service staff. Comfortable waiting room. I liked the cookie More

by MTNDOG1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley Van Buren
Mar 17, 2020 -

Gordie Boucher Ford of Kenosha responded

Thank you for sharing! We are glad you had a comfortable wait while your car was being serviced!

March 12, 2020

Spent almost $2k and asked for my car to be washed and it wasn’t. It’s the little things that matter. Service has lacked. More

by Meridethreigel
Recommend Dealer
Yes
Employees Worked With
Haley Van Buren
Mar 17, 2020 -

Gordie Boucher Ford of Kenosha responded

Merideth, We are very sorry to hear that you were not completely satisfied with your service here at Boucher. When you have the opportunity, please reach out to our Service Manager, Belal Barakat, at 262-697-0700 to discuss further.

March 10, 2020

After a 1600$ brake job and detail I recieved my vehicle with a new 14in long scratch, still haven't recieved a call as to what will be done about it. More

by SEAN
Recommend Dealer
No
Employees Worked With
Bradford Titone
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2020 -

Gordie Boucher Ford of Kenosha responded

Sean, we would like the opportunity to talk further about the situation you are describing but unfortunately, we are unable to find your name in our system. Please reach out to our Service Manager, Belal Barakat, at 262-697-0700 at your earliest convenience.

March 10, 2020

Great handling of warranty on including service and parts so that the customer does not pay more than what he should on an unexpected failure. Good service on the repair itself also. More

by Ricardo
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2020 -

Gordie Boucher Ford of Kenosha responded

We are glad you had a positive experience with us, Ricardo!

March 07, 2020

Very happy with you’re service. Very attentive to my needs. Fast response. Very professional, friendly, comfortable atmosphere. I Will see you again. Thank you. More

by DWC1255
Recommend Dealer
Yes
Employees Worked With
Haley Van Buren
Mar 10, 2020 -

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your review with us and the community! We are so glad you had a positive experience working with our Service Department here at Bouche!

March 06, 2020

Good service. Fast and efficient. I had a oil change done on my Lincoln mic. The popcorn was very good as well and I will be back for more services More

by TAZA4U
Recommend Dealer
Yes
Employees Worked With
Danny Rivera
Mar 10, 2020 -

Gordie Boucher Ford of Kenosha responded

Thanks for sharing!

March 05, 2020

another great day at Gordy Boucher I have had many service appointments at Gordy Boucher in the past five years. I have found Mike Yager to be the most helpful and friendly of all the p More

by VANTREECKJW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Van Buren
Mar 05, 2020 -

Gordie Boucher Ford of Kenosha responded

Thanks for sharing! We are glad we are able to service all your vehicle needs and make it a smooth experience for you! Please reach out if there is anything else we can do for you!

March 05, 2020

When to have a recall done on my vehicle, Titone helped me get squared away and made the process as simple as can be. I would highly recommend the place service was great. More

by JAVIERARAIZA
Recommend Dealer
Yes
Employees Worked With
Titone Bradford
Mar 05, 2020 -

Gordie Boucher Ford of Kenosha responded

We are thrilled Titone was able to successfully help you with your vehicle's recall and make your service visit smooth and easy!

March 04, 2020

It would have been nice of the dealership to let me know that March 1 they offered “the works oil change “ for $19.95, when I just had one done the day before $44.99. Poor customer relations on their part. More

by GREENLAKE4EVER
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2020 -

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback. Please feel free to reach out to our Service Manager, Belal Barakat, at 262-697-0700. We hope to see you again in the future!

March 03, 2020

Service Adviser Brandon was just outstanding in meeting my needs in a timely manner. He scheduled an appointment immediately at the time I called and the work was don More

by ARLYN BAUMGARTEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2020 -

Gordie Boucher Ford of Kenosha responded

Thanks for the review, Arlyn! We're so glad to hear Bradford went the extra mile for you!

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