Gordie Boucher Ford of Kenosha - Service Center

Service done was fast waiting for paperwork was longer than work done on my Edge why? I was outside when it was done I said that was fast went inside and waited and waited went to the service desk and he than work done on my Edge why? I was outside when it was done I said that was fast went inside and waited and waited went to the service desk and he said I just got the paperwork I call bull on that lm very disappointed with that service desk people More

The service department is always friendly and eager to what you need for your vehicle. I wish ford washed the vehicles after service was performed. what you need for your vehicle. I wish ford washed the vehicles after service was performed. More

Great rapport with service dept. each time I’ve called. Quick in and out with minimal fuss. I forgot my free oil change card but Brad cleared it and we were on our way. Drop off area was quite b called. Quick in and out with minimal fuss. I forgot my free oil change card but Brad cleared it and we were on our way. Drop off area was quite busy, but everyone seemed very efficient and it was a smooth experience. More

Service was excellent I would decibels go back. The staff was friendly and knowledgeable. The show room was clean and the waiting area was too was friendly and knowledgeable. The show room was clean and the waiting area was too More

Always very courteous and knowledgeable. Let me know there was a shuttle available if I could not arrange transportation. Advised me if I left the car I could save getting new key cut. there was a shuttle available if I could not arrange transportation. Advised me if I left the car I could save getting new key cut. More

Bradford was an excellent communicator. My car needed a new engine which was under warranty and Bradford was the service man I worked with. From the very beginning he was clear and concise i My car needed a new engine which was under warranty and Bradford was the service man I worked with. From the very beginning he was clear and concise in his communication with me. He did everything he said he was going to do thereafter, including staying in touch with me each step of the way so I knew what to expect. It was an unfortunate inconvenience but the customer service I received made it a good experience. More

Thank you, the quick response in getting my expedition repaired. Also Bradford my service writer went above and beond , too complete this work on time and below budget , thank you Bradford. They need more repaired. Also Bradford my service writer went above and beond , too complete this work on time and below budget , thank you Bradford. They need more good people like you. Thank you , one happy customer John Ventura. More

Danny is the best service writer! Every time I visit he remembers my name and treats me like a person, not a number. Will continue to service my cars here. remembers my name and treats me like a person, not a number. Will continue to service my cars here. More

Attentive and efficient. Rear brakes were taken care of and all of my questions were answered in a way that I could understand. Thank you and all of my questions were answered in a way that I could understand. Thank you More

Was able to get an appointment when I wanted to. Got me in when they said they would. Took less time than they estimated. Everybody I talked to there was very helpful especially Danny in the Service Depart in when they said they would. Took less time than they estimated. Everybody I talked to there was very helpful especially Danny in the Service Department. Thanks Boucher Ford. More