Gordie Boucher Ford of Kenosha - Service Center

It is All that and some. I have to deal with this dealership cause thay are polite and on there job. Great work and honest!!! dealership cause thay are polite and on there job. Great work and honest!!! More

very efficient. just wish they wore masks as unable to maintain 6 feet distance with paperwork/key exchanges. booked time on line which worked well maintain 6 feet distance with paperwork/key exchanges. booked time on line which worked well More

Service Quick and easy appointment set up, texting and shuttle service available. They can service my Dodge, Chevy and my Ford with competence. i love this Quick and easy appointment set up, texting and shuttle service available. They can service my Dodge, Chevy and my Ford with competence. i love this place. More

Oil change and inspection I was happy with the service provided and my interaction with Danny. When I first came in and exited my vehicle, no one acknowledged me. The first per I was happy with the service provided and my interaction with Danny. When I first came in and exited my vehicle, no one acknowledged me. The first person who did was a bit rude saying "What are you doing here this morning". After letting him know I had a scheduled service visit, he directed me to Danny, who was very pleasant and helpful. More

Businesslike, Efficient Friendly staff. A pleasure to work with everyone I've encountered at this dealership. Maintenance department has been very good to work with and price Friendly staff. A pleasure to work with everyone I've encountered at this dealership. Maintenance department has been very good to work with and prices are reasonable. More

Was prompt and friendly service. Service was very prompt and friendly once i was signed in. Always a bit awkward though walking into the garage as many people continue working but no Service was very prompt and friendly once i was signed in. Always a bit awkward though walking into the garage as many people continue working but no one greets you. Don't know where to go for the check in process and I wait/find someone to acknowledge me to be able to help. Haley then came into the garage and immediately greeted me. An immediate greeting and direction would be helpful. On the entrance to the personnel door, a down spout and elevated drain leak water on the walking working surface which presents a slip, trip, and fall hazard especially in the winter when the water would freeze. There is no barricade or warning line to prevent the workers from walking into the flow of traffic Good follow debrief provided after service. More

Great Service They were quickly able to diagnose the problem and repair it in a timely manner.The service manager was pleasant to work with and kept me informed on They were quickly able to diagnose the problem and repair it in a timely manner.The service manager was pleasant to work with and kept me informed on the progress of the repair and updated on when I would be able to pick up my vehicle. More

Effortless on my part, great service on yours. I am very pleased with my service. The only critique I have is with reading the receipt. The receipt does not show my service contract charges as pa I am very pleased with my service. The only critique I have is with reading the receipt. The receipt does not show my service contract charges as paid for and it was difficult to interpret the whole thing. Not straightforward at all. I understand this is computer driven but it is not customer friendly to read at all. More

The fleet center does such a great job and they provided outstanding service. They care a lot about their customers and give great personal care towards each customer and vehicle outstanding service. They care a lot about their customers and give great personal care towards each customer and vehicle More

We arranged an unscheduled 10 day trip that would take us 5 states away. Unfortunately we had just exceeded the recommended oil change interval on our 2018 Explorer. We only had 3 days before departure. Larr 5 states away. Unfortunately we had just exceeded the recommended oil change interval on our 2018 Explorer. We only had 3 days before departure. Larry could have gotten us in the day I called but our schedule wouldn't allow us, but he got us in two days before leaving. They performed the works package efficiently. Special kudos - the Technician not only reset the oil reminder, but returned our electronic instrument cluster back to the settings when we brought it in. Thank you! More