Gordie Boucher Ford of Kenosha - Service Center

This was a weird one. They recommended a 15,000 mile fuel filter change for my Powerstroke. Ok, cool. Then we find that they don’t have the part in stock, so we need to reschedule. No problem. Next visit a w filter change for my Powerstroke. Ok, cool. Then we find that they don’t have the part in stock, so we need to reschedule. No problem. Next visit a week later, after a 1/2 hour in the waiting room I’m told that they ordered the wrong parts and they will have to get aftermarket filters delivered in another 1/2 hour. Ok, fine, let’s do this. So I get the truck back after 2.5 hours and it reeks of diesel and is a really hard start. In the end, the tech basically didn’t clean up after himself with the fuel spill, nor did he purge the fuel lines of air. Simple fixes and really no big deal... except that THEY BLAMED ME FOR THE MISTAKES, “Because you were in a hurry”. Really? 4 hours of my time, spread over 2 different visits, for a simple fuel filter that wasn’t even ordered correctly, you leave my truck smelling like fuel and starting hard... and you blame me for it?? Wow, just wow. Seems like no matter what, you always take your chances. More

Excellent Service Thank you so much 😊 Happy Excellent Service Thank you so much 😊 Happy Thanksgiving 🦃🍽🍁 Happy Holidays Greeting to all of the staff employees and stay Safe!!!! God Bl Excellent Service Thank you so much 😊 Happy Thanksgiving 🦃🍽🍁 Happy Holidays Greeting to all of the staff employees and stay Safe!!!! God Bless in name of Jesus Christ More

Service was fast and easy. I hope this dealership will add the feature of washing your vehicle when you bring it in for service. That would be great. add the feature of washing your vehicle when you bring it in for service. That would be great. More

Associate tried very hard to keep me in the loop on servicing my vehicle. I requested 90,000 mile service, and that the transmission fluid be changed along with all others. This didn't happen, I was c servicing my vehicle. I requested 90,000 mile service, and that the transmission fluid be changed along with all others. This didn't happen, I was contacted about a tune-up which I declined having just had one, but on the front page of the requested servicing it stated that I wanted the transmission fluid exchanged. I was told that I needed an axle replaced, and despite their best efforts they were unable to loosen the bolt through conventional means. I was told that while they could remove the bolt it would likely result in needing a new wheel bearing for an additional cost. I left with the axle unchanged. I had to ask for the oil change sticker to be replaced because it was not done during servicing. Finally while technicians were going in and out of my car the passenger side floor mat had grease stains smeared across it I didn't notice until I I got home. I texted the Associate and never got a response. My associate went out of his way to ensure that I was as satisfied as possible given the circumstances, but I did not know that the transmission fluid exchange did not take place until I got home. More

Everything was real smooth. Didn’t take long at all!. I got in right away at my set appointment time and got out when he said I would! got in right away at my set appointment time and got out when he said I would! More

Brought vehicle in for tire rotation. Was dismayed that after purchasing them @ Boucher they would charge for this. Every place I have purchased tires in the past had free rotations included. They were abl after purchasing them @ Boucher they would charge for this. Every place I have purchased tires in the past had free rotations included. They were able to get me in and out quickly which I appreciate and were very friendly and thorough with the inspections they performed. More

Old truck , handled with care. Good people. Clean place, good coffee, done in a timely manner. Topped off all fluids. Will go there again in future. good coffee, done in a timely manner. Topped off all fluids. Will go there again in future. More

Friendly fast service from check-in to Danny going through what they did and what needs to be done. I will schedule another appointment in January for the 30,000 mile checkup through what they did and what needs to be done. I will schedule another appointment in January for the 30,000 mile checkup More

Great service starting with driving up and made to feel that my business matters especially when I was greeted in the door to the cashier that my business matters especially when I was greeted in the door to the cashier More

Great job! Very good service! Communication is great. Very friendly and was treated like family. I will definitely purchase again and service my vehicles here. Very friendly and was treated like family. I will definitely purchase again and service my vehicles here. More