Gordie Boucher Ford of Kenosha - Service Center

Scheduled oil change and tire rotation.Service was Scheduled oil change and tire rotation. Service was excellent and done in a timely manner. Service department was friendly and the price was very fa Scheduled oil change and tire rotation. Service was excellent and done in a timely manner. Service department was friendly and the price was very fair. More

Mike in service and Tristan in sales have always treated me great . Very happy with the dealership and how they treat me and the way they take care of my vehicles me great . Very happy with the dealership and how they treat me and the way they take care of my vehicles More

Service was good. They did not try to sell me anything I did not want. I do wish it was completed a bit faster but all in all, good service. did not want. I do wish it was completed a bit faster but all in all, good service. More

As I have said before the manager Sal has a great team they got the job done and I have no complaints keep up the great work . they got the job done and I have no complaints keep up the great work . More

Brought both my vehicles in for new tires. The first visit took 4.5 hours complete as they had issues taking the tires off. (?) So I figured I'd give them another for shot to outfit my wife's vehicle. visit took 4.5 hours complete as they had issues taking the tires off. (?) So I figured I'd give them another for shot to outfit my wife's vehicle. They made the apointment 11:30am and my wife shows up and all mechanics go to lunch for an hour....what the xxxx? Fast forward 4 hours and then it's done. We'll I'm done with this dealership to say the least, if they don't want to respect our time, then we'll not return the favor. More

Everything was on time and went well. My service person explained everything to me and gave me options for future services. I will defiantly be back for my next service call. explained everything to me and gave me options for future services. I will defiantly be back for my next service call. More

Lawrence Donat was very professional during my visit to the dealership. His customer service was superb and very friendly. The work was also accomplished in a timely manner. the dealership. His customer service was superb and very friendly. The work was also accomplished in a timely manner. More

I brought my car in on October 30th for an oil change. While I was getting the oil changed I talked to Michael about getting tires. I asked about the $70 mail-in rebate on tires, and then when you use you While I was getting the oil changed I talked to Michael about getting tires. I asked about the $70 mail-in rebate on tires, and then when you use your Ford credit card if you get an additional $70 mail-in rebate. Michael made it seem like that deal was going on top of tires were $1 over cost and I went with his suggestion on the Kelly tires. There was no deal going on with Kelly tires for mail-in rebates. So, no mail-in rebate offers occurred. So I lost out on that. Upon my oil change, Michael suggested that I needed new brakes. I agreed to get a brake job done when Michael said that the brakes job would be $399 to get my front and back done. My dad was next to me and said oh yeah that's a good deal for $399. So I went ahead and got my brakes done too. Michael kept promising "Oh you are getting the best deal" When I picked up my car, I was charged $399 for the front, and $399 for the back. The girl at the front desk had no clue about anything with pricing, or what to do. Pretty much told me to pay for it, then call back at another time. After about 1.5 weeks of talking with the dealership, I got back some credit back. But I still have not got my promised $80 check in the mail. More

I would put five stars I just don’t get the whole point of making an appointment and they don’t put you in at the time that your appointment is other than that when they did get the car back to fix the win of making an appointment and they don’t put you in at the time that your appointment is other than that when they did get the car back to fix the window it was pretty quick I would say at least an hour but my appointment was at 8:30 in the morning and they didn’t get the car in the back until 3:30-ish I would say but overall I was very satisfied thank you Danny More

Danny got me all set! The outcome was just what I wanted. I really appreciate his time and effort to make sure everything was perfect. I really appreciate his time and effort to make sure everything was perfect. More