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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.5
1,135 Reviews
Call Service Center (800) 218-3243

1,135 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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December 14, 2024

Professional and personal service. Completed service promptly with excellent explanation. Service was very economical and fair. More

by RBOWER16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Knutsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Kenosha. Belal Barakat Service Manager 262-697-0700

December 14, 2024

I've bought 2 cars from this dealership and they always tried to make sure I was happy and if something wasn't quite right, they did what they could to correct it. More

by DEANBELL23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Gordie Boucher Ford of Kenosha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Belal Barakat Service Manager 262-697-0700

December 11, 2024

Team Members from all managers loaner car, sales and service has been top notch. Thank you all again. Tom And Jen. More

by TDONAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Gordie Boucher Ford of Kenosha responded

Thanks, Tom and Jen, for sharing about your experience with Gordie Boucher Ford of Kenosha. We appreciate your business and hope to see you again soon! Belal Barakat Service Manager 262-697-0700

December 07, 2024

The service and information provided by my advisor was great. He made me aware of what was required and when my vehicle would be completed. More

by BSHRIVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sal Pappalardo General Manager 262-697-0700

December 07, 2024

Did not complete required warranty work. Will find another dealer due to ongoing dealer issues More

by Dslats77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bradford Titone
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2024 -

Gordie Boucher Ford of Kenosha responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, We hope you will give us an opportunity to discuss this further with you. Please if you have time reach out to our General Manager Sal @ 262-925-2870 or email him at sal.pappalardo@boucher.com so he can try to make this right.

December 06, 2024

Pick up and delivery is so convenient! Everyone I was in contact with was super helpful and nice ! Definitely will recommend! More

by amandaeckman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Petersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Haak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Kapity
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you Amanda for your very kind review and using our Pick up & Delivery . We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Kenosha. Sal Pappalardo General Manager 262-697-0700

December 06, 2024

Excellent customer service. Kept me informed of service being performed. Pick up and delivery of my car was an A+. Wish we had this kind of service at our dealership in Flor More

by lacwil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Alcazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you for your very kind review, We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Kenosha. Sal Pappalardo General Manager 262-697-0700

December 06, 2024

I came for the Works deal and told them my brakes were making noise. They did great with the works and agreed I needed new rear brakes but they couldn’t get me in until 12/16 which was too long so I took More

by RUTHDONALDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2024 -

Gordie Boucher Ford of Kenosha responded

Providing a positive experience is our top priority, Ruth, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, We hope you will give us an opportunity to discuss this further with you. Please if you have time reach out to our General Manager Sal @ 262-925-2870 or email him at sal.pappalardo@boucher.com so he can try to make this right.

December 06, 2024

Jessica was very knowledgeable and respectful. I called on a Friday and they got me in that Saturday. More

by Jgallman74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2024 -

Gordie Boucher Ford of Kenosha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sal Pappalardo General Manager 262-697-0700

December 05, 2024

They seem to be efficient glad you have paperwork this time - my last visit your systems were down. Very happy with the pick up and delivery service although better communication is needed when the custo More

by DPJGRAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Petersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Kenosha. Belal Barakat Service Manager 262-697-0700

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