Gordie Boucher Ford of Kenosha - Service Center

iI recently had my Ford F-150 in for transmission replacement, and I cannot say enough good things about the experience, thanks to Jessica. From start to finish, she handled everything with professio replacement, and I cannot say enough good things about the experience, thanks to Jessica. From start to finish, she handled everything with professionalism, efficiency, and a level of customer service that is truly rare. She took care of all the details, from working with my warranty to arranging a loaner vehicle, ensuring the entire process was as smooth and stress-free as possible. What impressed me the most was her constant communication—I was never left wondering about the status of my truck. She kept me updated every step of the way, always with a friendly and reassuring attitude. Jessica’s dedication and expertise made what could have been a frustrating situation an absolute breeze. She is a true asset to the team, and I highly recommend working with her if you ever need service. Five stars all the way! More

Great job. Keep up the good work had a great experience from the moment I pulled in the service area until I left. Thank you all Keep up the good work had a great experience from the moment I pulled in the service area until I left. Thank you all More

Service department was outstanding like always, sales team was no where to be found. I came to get my truck Serviced and had wife with to buy a new car, not a single person from sales spoke to us or ack team was no where to be found. I came to get my truck Serviced and had wife with to buy a new car, not a single person from sales spoke to us or acknowledged we were even there. Other than that top of the line mechanics and outstanding performance by Service department. More

It's a great place with great people to work with did my work in a very timely manner. work in a very timely manner. More

I experienced good, quality work with excellent customer service. Offers snack and beverages while waiting, top notch! service. Offers snack and beverages while waiting, top notch! More

Came in for information and wiper blades and one of the service advisors was very helpful he showed me what he seen that I didn't think water could get in they were very helpful!! service advisors was very helpful he showed me what he seen that I didn't think water could get in they were very helpful!! More

I was impressed by the attention paid to me and my problem and with the level of technology available to me. problem and with the level of technology available to me. More

The team did a great job communicating, and resolved the issues I brought my vehicle in for. Jessica did a great job walking me through the recommended services and was pleasant and kind to work with. The s issues I brought my vehicle in for. Jessica did a great job walking me through the recommended services and was pleasant and kind to work with. The service tech went above and beyond to identify a potential issue, and I find the videos very helpful in understanding the overall state of my truck. I also was provided with a safe and nice loaner vehicle while mine was being worked on. The home delivery after service is also appreciated. Overall, I continue to be satisfied with the level of service and care that we receive from Boucher, and will continue to share that sentiment with others. More

Great service. On time and quick with my service. Jessica was awesome with giving me updates and explaining my service to me. Will definitely go back. On time and quick with my service. Jessica was awesome with giving me updates and explaining my service to me. Will definitely go back. More