Gordie Boucher Ford of Kenosha - Service Center

I brought the pickup in for a recall. .i had a door ajar dash light on and told them to look into that..i was told the mechanic needed another hour to work on it which i approved..when the .i had a door ajar dash light on and told them to look into that..i was told the mechanic needed another hour to work on it which i approved..when they called and said my truck was ready i found that not only was the door ajar light still on but then the door locks weren’t working..Jessica told me to bring it back which i did..the problem was a door latch..the problem was eventually solved but the fact is you don’t want to call a customer and say your vehicle is ready when it’s not..also i was told that the ball joints needed to be replaced..i took it to a different shop and found out the ball joints were fine..the problem was a wheel bearing so that means your technician mis diagnosed the problem More

Very fair and easy to deal with, no pressure to buy from. Scott did a great job. Scott did a great job. More

Explained the issue with Ford being down for a few weeks. He was very knowledgeable and understood exactly what I was looking for. He was very knowledgeable and understood exactly what I was looking for. More

Service department was very accommodating and had my vehicle done in a timely manner!! Would recommend! vehicle done in a timely manner!! Would recommend! More

People are friendly but on two separate occasions I have ordered accessories through the parts department.Both items I had to call to see if they were in yet,only to find they have been at the dealer for da ordered accessories through the parts department.Both items I had to call to see if they were in yet,only to find they have been at the dealer for days! But alas no courtesy call to inform me.! More

Work completed well but unfortunately locking lug nuts socket was not returned. Return trip required to retrieve socket to ensure wheels not locked on permanently. socket was not returned. Return trip required to retrieve socket to ensure wheels not locked on permanently. More

Salesman dud an outstanding job. The team was also great. I will recommend family and friends. The team was also great. I will recommend family and friends. More

Love this place! They are professional polite and had excellent service. They treat me with the utmost respect and care They are professional polite and had excellent service. They treat me with the utmost respect and care More

Todd Grubb mechanic is the only guy I bring my trucks to. Trustworthy, knowledgeable, great communicator. Trustworthy, knowledgeable, great communicator. More

Excellent service and did their absolute best to accommodate and advocate for me to ensure I had the best experience accommodate and advocate for me to ensure I had the best experience More