Gordie Boucher Ford of Kenosha - Service Center

As soon I stepped in I felt welcomed, and Tristan made my experience as smooth as possible. He also answered every question I had, and if he didn't know the answer he would find someone that would experience as smooth as possible. He also answered every question I had, and if he didn't know the answer he would find someone that would More

The dealership promptly responded to my service request. The request was addressed on the spot and completed quickly The request was addressed on the spot and completed quickly More

Mike did a great job keeping me updated on the status of my vehicle Mike did a great job, but I must say that this review process is getting quite frustrating my vehicle Mike did a great job, but I must say that this review process is getting quite frustrating More

Loved the video and did not pressure me to purchase more than I need Excellent than I need Excellent More

As of right now, my rating for this dealership would be very poor!!! They will and say what they can to not have to be responsible or live up to the bumper to bumper warranty on my vehicle. I have a broke very poor!!! They will and say what they can to not have to be responsible or live up to the bumper to bumper warranty on my vehicle. I have a broken lug on my truck. They say they're not responsible for. When you've purchased a vehicle from them and you bring it in for a recall or other issues you may have had with the vehicle like the heat and air conditioning not working, weather stripping around the windows coming off the track for their rear window falling down. I'm not a lie, a cheat nor am I trying to steal anything from anyone. When you bring a vehicle to them, I'm sure they have a standard checklist they go over to make sure everything is okay with your vehicle. I'm not happy with the outcome of the broken lug on my truck and you won't even cover it under the bumper to bumper warranty. That's not normal. And tear. I'm done with this dealership and I'm not going to have anything nice to say about that dealership and or even the Ford motor company!!! Their goal is to make as much money off you as they can. Not just this dealership but I'm pretty sure most dealerships out there, be at Ford Chevy Dodge. It's more a racket or scam then it is anything else! More

The experience was smooth and the communication was good. That is all I have to say. That is all I have to say. More

The service advisor was great. Just took a very long time to get the work completed 2 plus weeks. Just took a very long time to get the work completed 2 plus weeks. More

Appreciate the quality work on my car. A pleasure to work with Bradford. Greatly appreciated the loaner car. A pleasure to work with Bradford. Greatly appreciated the loaner car. More

Called and said something was leaking from the rear they said bring it in. I requested a loaner they appeased us with no problems at all. Sent a video to show what the problem was and fixed it under warrant said bring it in. I requested a loaner they appeased us with no problems at all. Sent a video to show what the problem was and fixed it under warranty. Very reliable customer service More

The work is not complete because there are parts needed Waiting for dealership to call with parts Waiting for dealership to call with parts More