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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.6
1,280 Reviews

1,280 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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June 20, 2024

Excellent service and did their absolute best to accommodate and advocate for me to ensure I had the best experience More

by eduke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Knutsen
Jun 22, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Belal Barakat Service Manager 262-697-0700

June 13, 2024

They do not know what they are doing. Quoted me for only part of what needed. Said other things were fine when they were not. More

by t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Belal Barakat
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yager
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bradford Titone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Kaiser
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Belal Barakat Service Manager 262-697-0700

June 06, 2024

Always a good experience at Boucher. Rebecca and Karen are FANTASTIC. These gals truly are on top of their game- And the fellas who turn the wrenches are pretty good too More

by brian.ambrogio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belal Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca and Karen
Jun 06, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you, Brian, for choosing Gordie Boucher Ford of Kenosha. Your feedback and rating mean a lot to us. We're glad Rebecca, Karen, and our team were able to help, and we hope to see you again! Belal Barakat Service Manager 262-697-0700

June 06, 2024

I love the service of them picking up and returning my vehicle! It's such a convenience More

by transportation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belal Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Belal
Jun 07, 2024 -

Gordie Boucher Ford of Kenosha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Belal Barakat Service Manager 262-697-0700

June 06, 2024

Great service and informative in explaining what is needed in repairing my vehicle. I appreciated the picking up my car and bringing it back to me. Also, Boucher gave me a loaner car when I needed it More

by WHIMSICALGAL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Gordie Boucher Ford of Kenosha responded

Thanks for sharing about your experience with Gordie Boucher Ford of Kenosha. We appreciate your business and hope to see you again soon! Belal Barakat Service Manager 262-697-0700

June 04, 2024

Had the car for almost three months, returned it dirty inside and out. Obviously left the windows down while in the lot and during heavy rains. Very obvious! More

by stewartjojo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Yager
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Belal Barakat Service Manager 262-697-0700

June 02, 2024

This dealership has always provided excellent sales and service. Couldn’t imagine going anywhere else. More

by Jeppers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belal Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Teasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Garay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Gordie Boucher Ford of Kenosha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Belal Barakat Service Manager 262-697-0700

May 29, 2024

Our company has had several repairs done here. We are very happy with their service - quality workmanship and completed timely. Very informative and thorough. More

by perma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you for choosing Gordie Boucher Ford of Kenosha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Belal Barakat Service Manager 262-697-0700

May 25, 2024

The people and service at Gordie Boucher Ford is something that I continue to return for. Always professional and courteous. More

by se7entys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barb
May 29, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Belal Barakat Service Manager 262-697-0700

May 19, 2024

Wonderful dropoff driver. Service was thorough and fairly quick. Delayed dropoff at the end of the day, but not overall very happy with the service. More

by kathareenan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hadi
May 20, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Belal Barakat Service Manager 262-697-0700

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