Gordie Boucher Ford of Kenosha - Service Center

Thorough review of my car. Very pleasant people working there. Trusted resource for repairs on my car. Very pleasant people working there. Trusted resource for repairs on my car. More

This dealership is the worst I’ve ever worked with! And I’ve had cars at palmen and Honda in Racine! I’ve brought my ford escape here twice and the first time should have been enough for me to not come And I’ve had cars at palmen and Honda in Racine! I’ve brought my ford escape here twice and the first time should have been enough for me to not come back! Nothing but problems, they aren’t trustworthy, there always seems to be “extra” things that come up to charge more! This last time my steering wheel was shaking uncontrollably while idling and coming to a stop! My regular mechanic already diagnosed it but you can only order the part as a ford dealership and then they have to program it! Dealership couldn’t get the steering wheel to shake one but found other issues! I specifically told them what it was that needed to be done and they said no, steering wheel is fine! I go pick it up drive it out the bay and steering wheel is shaking! Ended up bringing it to Procorro Ford in Racine, told them steering wheel is shaking and didn’t mention what my mechanic said it was, just to see what they’d say, and of course it was exactly what my mechanic said was the issue! Kenosha Ford dealership is trash, go to Racine or anywhere else! More

Excellent customer service and communication. Beautiful new facility. No high pressure upsales. Will definitely return. Beautiful new facility. No high pressure upsales. Will definitely return. More

Karen is excellent. I have never had better communication from any other service advisor. She is friendly and always has a smile. Very knowledgeable. I also met Dill I have never had better communication from any other service advisor. She is friendly and always has a smile. Very knowledgeable. I also met Dillon Martinez my service tech. He did an incredible job fixing other dealers mistakes. I will not be taking my vehicles anywhere else. More

I have always experienced excellent service and I'm sure my expectations will not wane whenever I am there for service. my expectations will not wane whenever I am there for service. More

I'm new to Boucher Ford . I purchased my car from CarMax and came to Boucher and I've been treated wonderfully. I felt very welcomed. Bradford is great and explains everything I purchased my car from CarMax and came to Boucher and I've been treated wonderfully. I felt very welcomed. Bradford is great and explains everything. I'm grateful for the pricing that I'm given. I'm very glad to be back to Ford. More

Beautiful place! Great Staff!! Fabulous pastry chef! Will definitely be back there again! Thank you!!!!! Great Staff!! Fabulous pastry chef! Will definitely be back there again! Thank you!!!!! More

Everyone was very nice, and took care of me The dealership was also clean and nice dealership was also clean and nice More

Took a little bit, but the service advisor was polite and gave me a small discount for having to wait. gave me a small discount for having to wait. More

Professional and personal with great customer service Loved his attitude and a pleasure to work with Loved his attitude and a pleasure to work with More