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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.6
1,268 Reviews
Call Service Center (262) 697-0700

1,268 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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May 30, 2025

Got a new explorer at one month old 450 miles on it the check engine light came on and sat at the dealer for 2 weeks ,not happy with the service.car will be up for sale More

by JO8C53142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Cairo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2025 -

Gordie Boucher Ford of Kenosha responded

We’re very sorry to hear about your experience and completely understand your frustration. A check engine light on a brand-new vehicle is disappointing, and the extended service time certainly added to your inconvenience. That’s not the level of service we aim to provide, and we sincerely apologize for falling short. We’d appreciate the opportunity to speak with you directly and see if there’s anything we can do to help make things right. Please don’t hesitate to reach out to our management team, your sales consultant Tristen Cairo, or the General Manager @ 262-697-0700. Sal Pappalardo General Manager

May 29, 2025

I’m very satisfied with the work that was done on my Ford Bronco Sport. More

by WASH.GAYLA
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Burges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you so much for your positive feedback! We're thrilled to hear you're very satisfied with the work done on your Ford Bronco Sport. Our team takes great pride in delivering expert service and ensuring every customer leaves happy and confident in their vehicle. If there's anything else we can assist you with—whether it's maintenance, accessories, or upgrades—please don’t hesitate to reach out. We truly appreciate your business and look forward to seeing you again! Sal Pappalardo General Manager

May 29, 2025

Fast, in and out service. Met all my needs on my non-ford vehicle. Friendly, helpful More

by denise.petersen
Recommend Dealer
Yes
Employees Worked With
Elijah
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May 29, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We’re glad to hear you received fast, in and out service and that our team was able to meet all your needs even on a non-Ford vehicle. Our staff is committed to providing friendly, helpful service to every customer, no matter what you drive. We appreciate your trust and look forward to assisting you again in the future! Sal Pappalardo General Manager

May 29, 2025

Pleasant, relatively quick. Enjoyed the new break room. Liked that the dealership searched for applicable discounts More

by SFWALRATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback! We're glad your visit was pleasant and efficient, and that you enjoyed our newly updated customer break room. It's also great to hear that our team was able to find applicable discounts to help you save. At Boucher Ford of Kenosha we’re committed to providing a comfortable experience and outstanding service for every guest. We appreciate your business and look forward to serving you again! Sal Pappalardo General Manger

May 28, 2025

I love the service team. The courtesy car pickup and drop off.... but my tire sensor warning light is still popping on and off. I was given the option to send it back to be f More

by TMCOLEMAN43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Knutsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jurnee Yohe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words and thoughtful feedback! We're glad to hear you had a great experience with our service team and that the courtesy pickup and drop-off added convenience to your day. We apologize again for the tire sensor issue and appreciate your understanding and patience. Please rest assured we'll have it fully addressed at your next visit. Your recognition means a lot to our team, and we look forward to providing you with a seamless service experience moving forward. Thank you for choosing us! Sal Pappalardo General Manager

May 28, 2025

The staff is very friendly and helpful, appointments available, and service tax videos are amazing! A great dealership that everyone should visit. More

by BLHOGAN27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Knutsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you so much for the wonderful review! We're thrilled to hear that you found our staff friendly and helpful, and that you appreciated the ease of scheduling appointments. We're especially glad you enjoyed our service videos — it's great to know they're making a difference! We truly appreciate your recommendation and look forward to welcoming you back to the dealership again soon. Sal Pappalardo General Manager

May 27, 2025

Top notch service love the new dealership and service drive. Very modern and slick looking. More

by David.oliverjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Baxter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Belal Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Teasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Leonard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Haak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jurnee Yohe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Gordie Boucher Ford of Kenosha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Belal Barakat Service Manager 262-697-0700

May 27, 2025

Once again Rebecca and Boucher Fleet Center were honest about an issue aftera repair, they could have charged me for something, but they repaired the defective new part, no charge! More

by creed17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Belal Barakat Service Manager 262-697-0700

May 24, 2025

It took awhile to get parts from Ford but once they got them the Dealership was excellent in all respects. Very happy. More

by BDENTICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tristan was great !
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May 24, 2025 -

Gordie Boucher Ford of Kenosha responded

Thanks for sharing about your experience with Gordie Boucher Ford of Kenosha. We appreciate your business and hope to see you again soon! Belal Barakat Service Manager 262-697-0700

May 24, 2025

AJ and Elijah were great. Very personable and gave great detail and service. Will be coming back More

by tomcallahan118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aj
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May 25, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Belal Barakat Service Manager 262-697-0700

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