Gordie Boucher Ford of Kenosha - Service Center

Dealership was amazing. Barb was an amazing helpful person on the other hand the service manager you need to get a new one He made every excuse in the book blaming other par Barb was an amazing helpful person on the other hand the service manager you need to get a new one He made every excuse in the book blaming other parts when I went to get a Single alignment And my car has a shake, and he blames my new tires and Rims not good for business on top of that. They scratch my rims while they were Balancing them brand new rim. Scratched them and didn’t say anything and was not going to say Anything And the service manager the way he went about it was trying to touch it up for me a brand new rim, a $300 rim he’s touching it up with touchup paint unbelievable More

Clearly explained the work being done on my car. Didn't push me into getting additional work done that same day, but also alerted me to what needed fixing. Didn't push me into getting additional work done that same day, but also alerted me to what needed fixing. More

This dealer told me I needed to replace parts which were brand new. They are corrupt. Stay away from them. brand new. They are corrupt. Stay away from them. More

Very nice staff and nice building. Comfortable waiting area with refreshments and snacks. Service was quick and got all my needs taken care of. Comfortable waiting area with refreshments and snacks. Service was quick and got all my needs taken care of. More

iI recently had my Ford F-150 in for transmission replacement, and I cannot say enough good things about the experience, thanks to Jessica. From start to finish, she handled everything with professio replacement, and I cannot say enough good things about the experience, thanks to Jessica. From start to finish, she handled everything with professionalism, efficiency, and a level of customer service that is truly rare. She took care of all the details, from working with my warranty to arranging a loaner vehicle, ensuring the entire process was as smooth and stress-free as possible. What impressed me the most was her constant communication—I was never left wondering about the status of my truck. She kept me updated every step of the way, always with a friendly and reassuring attitude. Jessica’s dedication and expertise made what could have been a frustrating situation an absolute breeze. She is a true asset to the team, and I highly recommend working with her if you ever need service. Five stars all the way! More

Great job. Keep up the good work had a great experience from the moment I pulled in the service area until I left. Thank you all Keep up the good work had a great experience from the moment I pulled in the service area until I left. Thank you all More

Service department was outstanding like always, sales team was no where to be found. I came to get my truck Serviced and had wife with to buy a new car, not a single person from sales spoke to us or ack team was no where to be found. I came to get my truck Serviced and had wife with to buy a new car, not a single person from sales spoke to us or acknowledged we were even there. Other than that top of the line mechanics and outstanding performance by Service department. More

It's a great place with great people to work with did my work in a very timely manner. work in a very timely manner. More

I experienced good, quality work with excellent customer service. Offers snack and beverages while waiting, top notch! service. Offers snack and beverages while waiting, top notch! More