Gordie Boucher Ford of Kenosha - Service Center

Brad kept me informed of the progress of the repairs on me 2003 Thunderbird and the cost. Greatly appreciated. me 2003 Thunderbird and the cost. Greatly appreciated. More

Staff is friendly and knowledgeable. Took care of all my concerns in a timely manner Took care of all my concerns in a timely manner More

They were very efficient and the process was made super easy! I would recommend and use again. easy! I would recommend and use again. More

We were so happy with our experience, from start to finish. The truck, the salesperson Scott, the finance Person Joe, and everyone else. We will absolutely recommend Boucher and Scott to family and fri finish. The truck, the salesperson Scott, the finance Person Joe, and everyone else. We will absolutely recommend Boucher and Scott to family and friends. More

Ross is the best! ! Very knowledgeable. Went above and beyond his job! Thank you Ross! Jen and Paul De Luisa ! Very knowledgeable. Went above and beyond his job! Thank you Ross! Jen and Paul De Luisa More

When my longtime Ford dealer closed-down permanently, I was forced to choose an alternative. Having had a negative experience at Boucher Ford several years ago, I was reluctant to entrust them with my vehi was forced to choose an alternative. Having had a negative experience at Boucher Ford several years ago, I was reluctant to entrust them with my vehicles again. But, being much closer to my location, I decided to give them another chance. The assignment was routine service-type work on both vehicles, plus a few recalls which had accumulated for my 2022 Maverick. For the Maverick, I availed myself of Boucher Ford's ''Valet Service'...which worked great. My experience interacting with personel actually at the Boucher facility is where things didn't go as well as they always had at my old dealership. In order to proceed, I had to speak with a couple different Service Techs, and a rather elaborate "check-in process" took place...including the taking of 360-degrees of photos all around my vehicle. It was all very unexpected and time consuming. Furthermore, the Service-Order writer seemed unfamiliar, particularly with sorting-out the recalls work. So much time was spent with all this (to me, extraordinary) procedural work, that I wasn't sure just WHAT I had signed-up for. To be fair, the work was done fairly quickly...but when taking delvy upon completion, I noticed that the Mechanic had not reset the oil-change monitor. He came out immediately and did-so, but clearly not happy about it. Not nasty, but he made a point to impress upon me "how simple it is to do". It made me wonder if he might have overlooked anything else? The next closest Ford dealer is nearly 20-mi distant, and I have never dealt with them. But I think that, the next time I need service on my vehicles, I will give them a try. More

Just before heading out on vacation and during their system hack they took my truck in and took care of my issue so we could enjoy our vacation. Jessica was great!!! system hack they took my truck in and took care of my issue so we could enjoy our vacation. Jessica was great!!! More

Well. It's usually always that when I go in with a small request I'm surprised to find out new things. It's usually always that when I go in with a small request I'm surprised to find out new things. More

Great Service Great Communication Great Job . . they were through and didn’t try to upsell me on things I didn’t need very grateful and a repeat customer . they were through and didn’t try to upsell me on things I didn’t need very grateful and a repeat customer More

I have had high satisfaction with the service provided by Gordy Bouche Ford. I have had service on 3 vehicles and I have purchased 1 new vehicle from them. If I ever bought a Ford I would look there first. Gordy Bouche Ford. I have had service on 3 vehicles and I have purchased 1 new vehicle from them. If I ever bought a Ford I would look there first. More