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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.6
1,311 Reviews
Call Service Center (262) 697-0700

1,311 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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July 01, 2025

Great communication and quick to fix my car! Appreciate the good service! We will return! More

by Dsinkove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear you experienced great communication and quick, efficient service. At Gordie Boucher Ford of Kenosha, we’re committed to getting you back on the road with confidence. We appreciate your support and look forward to welcoming you back for future service visits! Sal Pappalardo General Manager

July 01, 2025

Boucher is the best! Rebecca and Todd are always working hard to get us back on the road as quickly as possible. More

by George Stevenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the awesome review! We're so glad to hear that you had a great experience with Rebecca and Todd—they’re truly dedicated to keeping our customers on the road with fast, reliable service. At Gordie Boucher Ford of Kenosha, we’re proud to have a team that goes above and beyond. We appreciate your continued trust and look forward to serving you again soon! Sal Pappalardo General Manager

July 01, 2025

Fast and efficient service. Conscientious and informative staff. Like the new service department/ dealership. Very personable staff. All around great! More

by nlgregorich1
Recommend Dealer
Yes
Employees Worked With
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Eckman
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Jul 03, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic review! We're so glad you enjoyed the fast and efficient service and found our team to be conscientious, informative, and personable. It’s great to hear you're loving our new service department and dealership—we designed it with your comfort and convenience in mind. We truly appreciate your kind words and look forward to continuing to provide you with great service at Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

June 30, 2025

Great customer service. I will definitely use them again. I didn’t need the ride service but that is available. Cory was great. More

by DCHRIS.71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Knutson
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Jun 30, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're happy to hear you received excellent customer service and that we took great care of you. Even though you didn’t need the complimentary ride service, we’re glad to know you noticed it’s available as part of our commitment to convenience We appreciate your trust and look forward to serving you again at Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manger

June 28, 2025

Everyone at Boucher is so friendly and helpful. The new building is beautiful, and the service center is awesome More

by David.oliverjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belal Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Verhagen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Conforti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Conforti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Haak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Alcazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review! We're so glad to hear that you found our team friendly and helpful, and that you're enjoying our beautiful new building and state-of-the-art service center. At Gordie Boucher Ford of Kenosha, we’re committed to providing an exceptional experience in every part of the dealership. We truly appreciate your kind words and look forward to serving you again! Sal Pappalardo General Manager

June 28, 2025

I just brought my friend in to purchase a new vehicle because I love this dealership so much. They really do take the hassle out of car buying and vehicle repairs. 10/10 won’t go anywhere else. More

by David.oliverjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Verhagen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Conforti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vaughn Eviston-Jahnke
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Leone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Haak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Zarate
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2025 -

Gordie Boucher Ford of Kenosha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Belal Barakat Service Manager 262-697-0700

June 28, 2025

Service overall was good. They had my car under the wrong name. Tried to fix that but they ended up calling the wrong contact person again when the car was completed More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback. We’re glad to hear the overall service met your expectations, but we sincerely apologize for the mix-up with your contact information. Clear and accurate communication is essential, and we regret that we fell short in that area. We appreciate you bringing this to our attention and will work with our team to ensure it doesn’t happen again. Thank you for giving us the opportunity to improve—we hope to provide a smoother experience on your next visit. Sal Pappalardo General Manager

June 28, 2025

Excellent, I would highly recommend this dealership. Ross was our salesman. He made our purchase experience seamless, easy, and stress free. Communication was excellent. More

by FARMFAMILY1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Hengtgen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Alcazar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Could not find our finance gentleman, he was excellent. Doug Peterson, he was the driver. I'd rate him excellent as well.
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Jun 30, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review! We're thrilled to hear that your experience at Gordie Boucher Ford of Kenosha was seamless and stress-free. A big shoutout to Ross for providing excellent communication and top-notch service throughout your purchase. We truly appreciate your recommendation and look forward to assisting you again in the future! Sal Pappalardo General Manager

June 27, 2025

Everything was done in a professional manner. My service rep was very friendly/helpful…A+. Very nice touch with the Hospitality person offering home baked offerings. Excellent. very nice new d More

by RMINER17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic review! We're thrilled to hear that everything was handled professionally and that your service advisor was friendly and helpful A+ service all around! We're also glad you enjoyed the special touch from our hospitality team and the home-baked treats. Our new, large, and modern facility was designed with your comfort in mind, and it’s great to know it made a positive impression. We truly appreciate your feedback and look forward to welcoming you back to Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

June 27, 2025

Good customer service, excellent service from the mechanics, able to provide excellent service when needed More

by THOMAS.PASCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Belisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tood Grubb
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Jun 28, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear you received good customer service and excellent work from our mechanics. At Gordie Boucher Ford of Kenosha, we take pride in being there when you need us most and delivering reliable, top-quality service every time. We appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

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