Gordie Boucher Ford of Kenosha - Service Center

Oil Change Service Great customer service after you drive up to drop off your car. The oil change was completed quickly and they take the time to review all the inspect Great customer service after you drive up to drop off your car. The oil change was completed quickly and they take the time to review all the inspections that were done, not just hand you the papers and direct you to the counter to pay. More

Always willing to make sure there is shared understanding. Bradford is always making sure I understand what the needs are and that all questions have been answered. He also lets me know what the next needs my Bradford is always making sure I understand what the needs are and that all questions have been answered. He also lets me know what the next needs my car will have so I can successfully budget for upcoming maintenance. More

Oil change Great customer service and keeping me informed of what repairs would be nessesary! Also what could wait until next time. Was completed in a timely mat Great customer service and keeping me informed of what repairs would be nessesary! Also what could wait until next time. Was completed in a timely matter More

Great service! On time, great service, knowledgeable, always great customer service service from service and sales department . Mike did a great job and the driver, On time, great service, knowledgeable, always great customer service service from service and sales department . Mike did a great job and the driver, friendly environment More

Bad Service Every time I have been in there they are unorganized and have left the car dirty with oil stain marks on the interior. This last time I got passed alo Every time I have been in there they are unorganized and have left the car dirty with oil stain marks on the interior. This last time I got passed along 3 times before somebody could actually help me. I would go back only for an oil change maybe! More

work done on Ford mustang Mike from the service department was excellent was very helpful and prompt and did all he could to take care of the work to be done Mike from the service department was excellent was very helpful and prompt and did all he could to take care of the work to be done More

Quick turnaround Brought my car in for oil change and multi point inspection and was out quicker than expected, as they seemed pretty busy. Danny Rivera was courteous Brought my car in for oil change and multi point inspection and was out quicker than expected, as they seemed pretty busy. Danny Rivera was courteous and helpful. More

More hours needed My opinion is this dealership has moved up in ratings but I wish they would service vehicles later into the day. Most people work during the day and My opinion is this dealership has moved up in ratings but I wish they would service vehicles later into the day. Most people work during the day and we need a time that is conducive to OUR needs, the consumer the ones that pay your bills. More

thankyou Rick Higgins Rick goes out of his way to bring me a loaner vehicle and bring my truck in to have it serviced and then brings it back to me that evening, nobody I k Rick goes out of his way to bring me a loaner vehicle and bring my truck in to have it serviced and then brings it back to me that evening, nobody I know does that for his customer, Rick is the reason I bought my truck from you , thankyou Rick More

Absolutely terrible repair service The service person at the check in desk has been great to work with. Have no idea who worked on my truck or if they even did for the two days it was t The service person at the check in desk has been great to work with. Have no idea who worked on my truck or if they even did for the two days it was there. The right rear door that wouldn't open was why I brought it in and was not repaired. They suggested the 60,000 mile service ($700) which I did and included an oil change which the finished work order said was done. However the oil change sticker in the top left corner of the windshield was not changed. Makes me wonder what if anything was done for 700 dollars... Going back again Monday.... More