Gordie Boucher Ford of Kenosha - Service Center

Great Service Writer Treated very well by service writer. Everything handled well and explained very well. Good to see a ford dealer with better service than my BMW dealer Treated very well by service writer. Everything handled well and explained very well. Good to see a ford dealer with better service than my BMW dealer. Good work. More

Tune up Michael was very professional and great to work with, he made sure a technician that had done this service previously was available and worked with my Michael was very professional and great to work with, he made sure a technician that had done this service previously was available and worked with my schedule. The work was done ahead of our expected time frame and at a reasonable rate. More

missing hubcap Mike Yager was nice and professional but when we returned because of a missing hubcap the service and sales staff were rude and completely unhelpful Mike Yager was nice and professional but when we returned because of a missing hubcap the service and sales staff were rude and completely unhelpful More

Service Review The reason for using Gordie Boucher is the outstanding product knowledge of their mechanics. They are fully trained in the latest service tech applica The reason for using Gordie Boucher is the outstanding product knowledge of their mechanics. They are fully trained in the latest service tech applications to provide fast response to a customer's needs and get that customer back on the road. More

Great service and the staff is really helpful and friendly. They dropped me off at a store while they serviced my vehicle. They picked me up when it was ready. The and the staff is really helpful and friendly. They dropped me off at a store while they serviced my vehicle. They picked me up when it was ready. They were so quick and efficient. More

Tire leak Came in on a Saturday and was taken care of immediately. Not a long wait time and was kept informed as to the problem and the expected resolution. Came in on a Saturday and was taken care of immediately. Not a long wait time and was kept informed as to the problem and the expected resolution. More

Quality work with poor customer service Work estimated to take 3 hours and vehicle was not done within 7 hours due to me answering “there is no rush” when asked when it had to be completed. Work estimated to take 3 hours and vehicle was not done within 7 hours due to me answering “there is no rush” when asked when it had to be completed. Called 5 times with no one from service answering to get an update on the vehicle. Service was completed and done with care but customer service side needs work. More

Great Experience It was easy to check in and they were able to get my vehicle in the shop right away. The technician started right away and found the problem quickly a It was easy to check in and they were able to get my vehicle in the shop right away. The technician started right away and found the problem quickly and fixed it. Upon further inspection noticed some areas of concern and notified me about the problem and recommend possible repair solutions. They were wonderful to work with. More

Routine oil change My appointment started on time and was completed in the time stated. Any exceptions in the routine check-list were pointed out and my approval gotten My appointment started on time and was completed in the time stated. Any exceptions in the routine check-list were pointed out and my approval gotten to include or omit them. Employees were courteous and check-out was quick. Free coffee and cookies were a nice touch. More

Wasnt notified of tire rotation Didnt tell me they did a tire roatation while servicing an airbag recall now my steering wheel is way off center. Otherwise was fine service Didnt tell me they did a tire roatation while servicing an airbag recall now my steering wheel is way off center. Otherwise was fine service More