Gordie Boucher Ford of Kenosha - Service Center

30,000 Made an appointment to have my 30,000 mile checkup. The date and time were made I brought my car in they promptly took my vehicle at the designated ti Made an appointment to have my 30,000 mile checkup. The date and time were made I brought my car in they promptly took my vehicle at the designated time and gave me a estimate of time it was going to be looked at. The vehicle was done in the estimated time frame. The service rep was polite and helpful with my vehicle information and the technician was thorough in his report of all points of the service provided at this time. More

Great People Wonderful Service I had wonderful service. Always a very pleasant experience when I come here. People are great very courteous. Always very clean shop. & Showroom. Than I had wonderful service. Always a very pleasant experience when I come here. People are great very courteous. Always very clean shop. & Showroom. Thanks to all. More

Pleasant service experience From checking in my vehicle for service and being given an approximate time to getting it completed, which was accurate, it was a pleasant experience. From checking in my vehicle for service and being given an approximate time to getting it completed, which was accurate, it was a pleasant experience. All employees I dealt with were friendly and seemed knowledgeable. Waiting area was clean, free wifi and coffee with cookies. More

Very professional, and helpful. I have found that Gordie Boucher has always gone out of their way to make sure I am a happy camper when I have my vehicles serviced there. They also p I have found that Gordie Boucher has always gone out of their way to make sure I am a happy camper when I have my vehicles serviced there. They also phone me to see if everything is still working smooth. I am extremely satisfied going there and trust their judgement on what needs to be repaired. More

Great service I brought in for a seat issue recall. They were quick to diagnose there was no issues after inspection. They were quick and thorough. Great service. I brought in for a seat issue recall. They were quick to diagnose there was no issues after inspection. They were quick and thorough. Great service. More

overcharge they replace the battery but didn't reset the keys or the light on the dash and billed me for a elec check up which I don't think I should have too they replace the battery but didn't reset the keys or the light on the dash and billed me for a elec check up which I don't think I should have too pay. I call them about it but they would not call me back I don't think that's right They didn't finish the set up I was told the manager would call me be he didn't that was a couple weeks ago I now have the names of the 2 service Advisors who took care of my car they are 1354 Danny Rivera first he toll me the car was ready with the new battery . when I started the car the dash lite came on telling me too replace the battery. I made 4 more stops before I got home. every time I either shut the car of or started it the dash lite came on and too replace the battery. I call the ford they said too bring it back the next day they would check it out The 2 nd Advisor was 1286 Michael L Yager he found out the set up for the battery was not complied and finished right. and the first time they never ask me too bring the two sets of keys in too be check out. after it was done they bill me for a elec check up of $136.00 I don't think I should have too pay because the work was not finished the first time right. They said the service manager wood call me . After a couple of days I call him the telephone said he was on another line or away from his desk leave a # and he would call me back too this day I have never heard from him or anyone at the garage. . More

Oil change Great complete oil change, tire rotation, fluid fill-up.. Only trouble— there was no fluid. Had to make a return trip. Otherwise perfect, and reasonab Great complete oil change, tire rotation, fluid fill-up.. Only trouble— there was no fluid. Had to make a return trip. Otherwise perfect, and reasonable price with coupon. More

Bradford Titone is outstanding Bradford Titone in Service is outstanding. He explains everything to you when your vehicle is ready for pick-up. He is friendly and knowledgeable. Loo Bradford Titone in Service is outstanding. He explains everything to you when your vehicle is ready for pick-up. He is friendly and knowledgeable. Looking forward to my next service appointment. More

Electrical When I brought the vehicle in every light on the information dasy were lite up like a Christmas tree. They localized the problem and ordered the part When I brought the vehicle in every light on the information dasy were lite up like a Christmas tree. They localized the problem and ordered the part, this particular part was not carried in stock so I was given a loner vehicle until the part was put in. The service department kept me abreast of my parts arrival. More

Great job. As always I was treated like family! I was told up front how long it would take to service my vehicle and it was done faster. As always I was treated like family! I was told up front how long it would take to service my vehicle and it was done faster. More