Gordie Boucher Ford of Kenosha - Service Center

Quality work with poor customer service Work estimated to take 3 hours and vehicle was not done within 7 hours due to me answering “there is no rush” when asked when it had to be completed. Work estimated to take 3 hours and vehicle was not done within 7 hours due to me answering “there is no rush” when asked when it had to be completed. Called 5 times with no one from service answering to get an update on the vehicle. Service was completed and done with care but customer service side needs work. More

Tire leak Came in on a Saturday and was taken care of immediately. Not a long wait time and was kept informed as to the problem and the expected resolution. Came in on a Saturday and was taken care of immediately. Not a long wait time and was kept informed as to the problem and the expected resolution. More

Great Experience It was easy to check in and they were able to get my vehicle in the shop right away. The technician started right away and found the problem quickly a It was easy to check in and they were able to get my vehicle in the shop right away. The technician started right away and found the problem quickly and fixed it. Upon further inspection noticed some areas of concern and notified me about the problem and recommend possible repair solutions. They were wonderful to work with. More

Routine oil change My appointment started on time and was completed in the time stated. Any exceptions in the routine check-list were pointed out and my approval gotten My appointment started on time and was completed in the time stated. Any exceptions in the routine check-list were pointed out and my approval gotten to include or omit them. Employees were courteous and check-out was quick. Free coffee and cookies were a nice touch. More

Wasnt notified of tire rotation Didnt tell me they did a tire roatation while servicing an airbag recall now my steering wheel is way off center. Otherwise was fine service Didnt tell me they did a tire roatation while servicing an airbag recall now my steering wheel is way off center. Otherwise was fine service More

Oil Change Service Great customer service after you drive up to drop off your car. The oil change was completed quickly and they take the time to review all the inspect Great customer service after you drive up to drop off your car. The oil change was completed quickly and they take the time to review all the inspections that were done, not just hand you the papers and direct you to the counter to pay. More

Always willing to make sure there is shared understanding. Bradford is always making sure I understand what the needs are and that all questions have been answered. He also lets me know what the next needs my Bradford is always making sure I understand what the needs are and that all questions have been answered. He also lets me know what the next needs my car will have so I can successfully budget for upcoming maintenance. More

Oil change Great customer service and keeping me informed of what repairs would be nessesary! Also what could wait until next time. Was completed in a timely mat Great customer service and keeping me informed of what repairs would be nessesary! Also what could wait until next time. Was completed in a timely matter More

Great service! On time, great service, knowledgeable, always great customer service service from service and sales department . Mike did a great job and the driver, On time, great service, knowledgeable, always great customer service service from service and sales department . Mike did a great job and the driver, friendly environment More

Bad Service Every time I have been in there they are unorganized and have left the car dirty with oil stain marks on the interior. This last time I got passed alo Every time I have been in there they are unorganized and have left the car dirty with oil stain marks on the interior. This last time I got passed along 3 times before somebody could actually help me. I would go back only for an oil change maybe! More