Gordie Boucher Ford of Kenosha - Service Center

I purchased a used 2018 Explorer Sport from Boucher. This visit to service was for my first oil change. How did it go. Well not good. The tires were left low on air. Three to four pounds low each. The wh visit to service was for my first oil change. How did it go. Well not good. The tires were left low on air. Three to four pounds low each. The wheels were not torqued on correctly. The oil was changed but who knows what else was missed. More

Friendly quick service. I stopped in on my lunch hour to schedule an appointment. They got me in right then. In and out in under an hour. Thank you! schedule an appointment. They got me in right then. In and out in under an hour. Thank you! More

Very professional, reliable, friendly and helpful and most of all honest! Keeps me informed does good work! Does not push you for repairs that are not necessary! most of all honest! Keeps me informed does good work! Does not push you for repairs that are not necessary! More

Very accommodating and friendly. They always make my visits there pleasurable. They have made me feel like I am a part of their Boucher family. visits there pleasurable. They have made me feel like I am a part of their Boucher family. More

Follow Up Survey This is an online service review. This is a volunteer follow up after the recent service that was performed on my truck earlier this week. This is an online service review. This is a volunteer follow up after the recent service that was performed on my truck earlier this week. More

Service Error My vehicle battery died one month after the service department did not recommend an upgrade at my last service appointment. Needed to get jumped and a My vehicle battery died one month after the service department did not recommend an upgrade at my last service appointment. Needed to get jumped and a brand new battery put in. 2 weeks later the brand new battery failed and needed a replacement. Wasn't until I was checking out that the service rep told me that at anyone of the last 3 appointments I had in the last month and a half that I should have done my "big" 60,000 mile service and tune up. That is just poor customer service to daily to mention the battery or the major service to a customer who has been in repeatedly. More

Was happy to get in within 24 hours on my day off.I had a recall and a 60,000 mile service plus an oil change..I appreciated Mike Y. calling to get my approval before performing the needed brake replacement. recall and a 60,000 mile service plus an oil change..I appreciated Mike Y. calling to get my approval before performing the needed brake replacement. More

My focus needed a coolant change and had Boucher Ford do the work. Once again they did an excellent job. They did it in a accepted amount of time. The service people were extremely considerate and made sure the work. Once again they did an excellent job. They did it in a accepted amount of time. The service people were extremely considerate and made sure everything went smoothly. More

As always, the service department at Geordie Boucher Ford of Kenosha was fast, efficient and professional from booking appointment to checking out. Thank You Guys! of Kenosha was fast, efficient and professional from booking appointment to checking out. Thank You Guys! More

Dropped my car off on a Sunday and called early Monday morning and they got it done that day. Called me with updates and prices and got it done quick without me making an appointment. Excellent care! morning and they got it done that day. Called me with updates and prices and got it done quick without me making an appointment. Excellent care! More